{"id":402,"date":"2026-06-01T08:11:59","date_gmt":"2026-06-01T08:11:59","guid":{"rendered":"https:\/\/www.enders.lu\/?page_id=402"},"modified":"2026-06-01T08:35:36","modified_gmt":"2026-06-01T08:35:36","slug":"modules-amelioration-operationnelle-opi","status":"publish","type":"page","link":"https:\/\/www.enders.lu\/?page_id=402","title":{"rendered":"Modules &#8211; Am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0(OPI)\u00a0"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Am\u00e9liorer\u00a0en\u00a0continu\u00a0l\u2019efficacit\u00e9\u00a0et la\u00a0qualit\u00e9\u00a0par des actions simples,\u00a0pragmatiques\u00a0et\u00a0directement\u00a0applicables.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Fondamentaux<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0\u2013\u00a0fondamentaux\u00a0(PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre\u00a0l\u2019am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0en\u00a0PME :\u00a0objectifs,\u00a0b\u00e9n\u00e9fices,\u00a0r\u00e8gles\u00a0simples. Savoir\u00a0distinguer\u00a0\u201cam\u00e9liorer\u201d (petits gains) et \u201cr\u00e9organiser\u201d (changement\u00a0lourd).\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1 heure<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : Aucun<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0l\u2019am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les situations\u00a0typiques\u00a0o\u00f9\u00a0une\u00a0am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0est utile.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0am\u00e9lioration\u00a0l\u00e9g\u00e8re\u00a0d\u2019une\u00a0r\u00e9organisation\u00a0lourde.\u00a0<\/li>\n\n\n\n<li>Reconna\u00eetre\u00a0les\u00a0grands\u00a0types\u00a0d\u2019irritants\u00a0op\u00e9rationnels\u00a0:\u00a0pertes\u00a0de temps,\u00a0erreurs, reprises,\u00a0attentes, manque\u00a0d\u2019information.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0premi\u00e8re\u00a0logique\u00a0MVG pour\u00a0choisir\u00a0une\u00a0am\u00e9lioration\u00a0simple, utile et\u00a0proportionn\u00e9e.\u00a0<\/li>\n\n\n\n<li>Formuler\u00a0une\u00a0premi\u00e8re\u00a0opportunit\u00e9\u00a0d\u2019am\u00e9lioration\u00a0en\u00a0langage\u00a0clair.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Identifier les irritants &amp;\u00a0pertes\u00a0de temps (diagnostic simple)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rep\u00e9rer\u00a0les irritants du\u00a0quotidien\u00a0:\u00a0attentes,\u00a0erreurs, reprises, manque\u00a0d\u2019info, interruptions.\u00a0Prioriser\u00a0ce\u00a0qui\u00a0co\u00fbte\u00a0le plus\u00a0en\u00a0temps\/qualit\u00e9, sans\u00a0analyse\u00a0complexe.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI002\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un irritant\u00a0op\u00e9rationnel\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les irritants du\u00a0quotidien\u00a0:\u00a0attentes,\u00a0erreurs, reprises, manque\u00a0d\u2019information, interruptions et\u00a0pertes\u00a0de temps.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0irritant,\u00a0sympt\u00f4me, cause\u00a0suppos\u00e9e\u00a0et action possible.\u00a0<\/li>\n\n\n\n<li>Formuler\u00a0un irritant de mani\u00e8re\u00a0factuelle, sans accusation\u00a0personnelle.\u00a0<\/li>\n\n\n\n<li>Prioriser\u00a0les irritants\u00a0selon\u00a0des\u00a0crit\u00e8res\u00a0simples :\u00a0fr\u00e9quence, impact,\u00a0faisabilit\u00e9\u00a0et\u00a0effet\u00a0sur temps \/\u00a0qualit\u00e9.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0les suites\u00a0logiques\u00a0:\u00a0r\u00e9solution\u00a0de\u00a0probl\u00e8me, table\u00a0d\u2019am\u00e9lioration\u00a0et\u00a0am\u00e9lioration\u00a0des flux.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mise en \u0153uvre<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">R\u00e9solution\u00a0de\u00a0probl\u00e8me (cause \u2192 action)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Appliquer\u00a0une\u00a0m\u00e9thode\u00a0simple :\u00a0d\u00e9finir\u00a0le\u00a0probl\u00e8me, identifier la cause probable,\u00a0d\u00e9cider\u00a0une\u00a0action,\u00a0v\u00e9rifier\u00a0l\u2019effet.\u00a0Utiliser\u00a0des\u00a0outils\u00a0l\u00e9gers, par\u00a0exemple\u00a0les \u201c5\u00a0pourquoi\u201d\u00a0expliqu\u00e9s\u00a0simplement.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI003\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI002\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0une\u00a0r\u00e9solution\u00a0de\u00a0probl\u00e8me dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Formuler\u00a0un\u00a0probl\u00e8me\u00a0op\u00e9rationnel\u00a0de mani\u00e8re\u00a0claire,\u00a0factuelle\u00a0et\u00a0actionnable.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0irritant,\u00a0probl\u00e8me, cause\u00a0probable, action et\u00a0effet\u00a0attendu.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0une\u00a0cause probable sans\u00a0chercher\u00a0une\u00a0certitude\u00a0absolue.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0une\u00a0action simple,\u00a0proportionn\u00e9e\u00a0et testable.\u00a0<\/li>\n\n\n\n<li>V\u00e9rifier\u00a0si\u00a0l\u2019action\u00a0a\u00a0produit\u00a0un\u00a0effet\u00a0utile.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Standardisation\u00a0l\u00e9g\u00e8re\u00a0\u2013 \u201cla\u00a0meilleure\u00a0fa\u00e7on\u00a0actuelle\u00a0de faire\u201d\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9er\u00a0un standard minimal et\u00a0\u00e9volutif\u00a0: \u00e9tapes\u00a0cl\u00e9s,\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9, points de\u00a0contr\u00f4le\u00a0et\u00a0maintien\u00a0simple.\u00a0\u00c9viter\u00a0la sur\u2011documentation et\u00a0rendre\u00a0le standard utile au\u00a0quotidien.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI004\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI001<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un standard\u00a0l\u00e9ger\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un standard minimal\u00a0d\u2019une\u00a0proc\u00e9dure\u00a0compl\u00e8te,\u00a0d\u2019une\u00a0SOP, d\u2019un document\u00a0qualit\u00e9\u00a0ou\u00a0d\u2019une\u00a0r\u00e8gle\u00a0documentaire.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les situations\u00a0o\u00f9\u00a0un standard\u00a0l\u00e9ger\u00a0est\u00a0utile :\u00a0erreurs\u00a0r\u00e9currentes, reprises, variations\u00a0inutiles,\u00a0oublis,\u00a0qualit\u00e9\u00a0variable.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0un standard minimal avec \u00e9tapes\u00a0cl\u00e9s,\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9, points de\u00a0contr\u00f4le\u00a0et\u00a0responsabilit\u00e9\u00a0de\u00a0maintien.\u00a0<\/li>\n\n\n\n<li>\u00c9valuer\u00a0si\u00a0un standard est\u00a0suffisamment\u00a0clair, utile, simple et\u00a0maintenable.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0comment faire\u00a0\u00e9voluer\u00a0le standard apr\u00e8s retour terrain.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Table\u00a0d\u2019am\u00e9lioration\u00a0(Kaizen light) \u2013\u00a0id\u00e9es\u00a0\u2192 actions \u2192\u00a0suivi\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mettre\u00a0en\u00a0place un tableau simple\u00a0d\u2019am\u00e9lioration\u00a0:\u00a0collecter\u00a0les\u00a0id\u00e9es,\u00a0choisir, assigner,\u00a0suivre,\u00a0cl\u00f4turer. Installer un\u00a0rythme\u00a0court, sans\u00a0lourdeur.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI005\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI002\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019une\u00a0table\u00a0d\u2019am\u00e9lioration\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0quelles\u00a0id\u00e9es, irritants\u00a0ou\u00a0actions\u00a0m\u00e9ritent\u00a0d\u2019entrer\u00a0dans la table.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0id\u00e9e,\u00a0une\u00a0action, un\u00a0probl\u00e8me,\u00a0une\u00a0t\u00e2che\u00a0projet\u00a0et\u00a0une\u00a0demande\u00a0outil.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0une\u00a0table simple avec\u00a0responsable,\u00a0\u00e9ch\u00e9ance,\u00a0statut,\u00a0prochaine\u00a0action et\u00a0r\u00e8gle\u00a0de\u00a0cl\u00f4ture.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0boucle\u00a0l\u00e9g\u00e8re\u00a0:\u00a0id\u00e9es\u00a0\u2192 choix \u2192 action \u2192\u00a0suivi\u00a0\u2192\u00a0cl\u00f4ture.\u00a0<\/li>\n\n\n\n<li>\u00c9valuer\u00a0si\u00a0la table\u00a0reste\u00a0utile,\u00a0lisible\u00a0et non\u00a0bureaucratique.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pilotage &amp;\u00a0conformit\u00e9\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Mesurer\u00a0les gains (indicateurs\u00a0simples)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a03\u20135\u00a0indicateurs\u00a0simples :\u00a0temps,\u00a0erreurs,\u00a0d\u00e9lais, satisfaction interne.\u00a0Suivre\u00a0l\u2019effet\u00a0des actions et\u00a0ajuster\u00a0sans reporting\u00a0lourd.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI007\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI005\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0mesurer\u00a0simplement\u00a0les gains aide \u00e0\u00a0piloter\u00a0l\u2019am\u00e9lioration\u00a0op\u00e9rationnelle.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les\u00a0types\u00a0de gains\u00a0utiles\u00a0\u00e0\u00a0mesurer\u00a0:\u00a0temps,\u00a0erreurs,\u00a0d\u00e9lais, reprises, satisfaction interne.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0indicateur\u00a0simple, observation terrain, KPI\u00a0complet, reporting\u00a0lourd\u00a0et\u00a0contr\u00f4le\u00a0individuel.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a03 \u00e0 5\u00a0indicateurs\u00a0simples\u00a0li\u00e9s\u00a0\u00e0\u00a0une\u00a0action\u00a0d\u2019am\u00e9lioration.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0un mini-suivi\u00a0avant \/ apr\u00e8s pour\u00a0v\u00e9rifier\u00a0l\u2019effet\u00a0d\u2019une\u00a0action.\u00a0<\/li>\n\n\n\n<li>D\u00e9cider\u00a0quoi faire\u00a0selon\u00a0le signal\u00a0observ\u00e9\u00a0:\u00a0garder,\u00a0ajuster,\u00a0arr\u00eater\u00a0ou\u00a0approfondir.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimisation\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Am\u00e9liorer\u00a0un flux de travail (du \u201ctrop\u00a0en\u00a0cours\u201d au \u201cfini\u201d)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Visualiser\u00a0un flux, limiter le travail\u00a0en\u00a0cours,\u00a0r\u00e9duire\u00a0les\u00a0goulots\u00a0et\u00a0acc\u00e9l\u00e9rer\u00a0la fin des\u00a0t\u00e2ches.\u00a0Mettre\u00a0en\u00a0place des\u00a0r\u00e8gles\u00a0simples pour\u00a0stabiliser\u00a0le flux.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI008\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI002\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un flux de travail\u00a0op\u00e9rationnel\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les\u00a0signes\u00a0d\u2019un flux\u00a0difficile :\u00a0trop\u00a0d\u2019en-cours,\u00a0attentes,\u00a0goulots,\u00a0blocages,\u00a0t\u00e2ches\u00a0qui ne se\u00a0terminent\u00a0pas.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0flux\u00a0op\u00e9rationnel, gestion\u00a0g\u00e9n\u00e9rale\u00a0des\u00a0t\u00e2ches, gestion de\u00a0projet, processus\u00a0formel\u00a0et\u00a0automatisation.\u00a0<\/li>\n\n\n\n<li>Visualiser\u00a0un flux\u00a0existant\u00a0de mani\u00e8re simple, sans\u00a0outil\u00a0impos\u00e9.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0des\u00a0r\u00e8gles\u00a0simples pour limiter le travail\u00a0en\u00a0cours, clarifier les\u00a0blocages\u00a0et\u00a0acc\u00e9l\u00e9rer\u00a0la\u00a0finalisation.\u00a0<\/li>\n\n\n\n<li>D\u00e9cider\u00a0d\u2019une\u00a0am\u00e9lioration\u00a0de flux\u00a0r\u00e9aliste,\u00a0proportionn\u00e9e\u00a0et\u00a0suivable.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Approfondissement\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">R\u00e9duire\u00a0les\u00a0erreurs\u00a0&amp; reprises (qualit\u00e9\u00a0au\u00a0quotidien)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Identifier les sources\u00a0d\u2019erreurs\u00a0fr\u00e9quentes\u00a0et\u00a0mettre\u00a0en\u00a0place des garde-fous\u00a0simples :\u00a0checklists, validation, \u201cd\u00e9fauts\u00a0typiques\u201d,\u00a0r\u00e8gles\u00a0de revue.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI006\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI003\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0les\u00a0erreurs\u00a0et reprises\u00a0sont\u00a0des\u00a0signaux\u00a0d\u2019am\u00e9lioration\u00a0op\u00e9rationnelle.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les sources\u00a0fr\u00e9quentes\u00a0d\u2019erreurs\u00a0dans le travail\u00a0quotidien.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0erreur, reprise, irritant, non-conformit\u00e9\u00a0formelle\u00a0et faute\u00a0individuelle.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0des garde-fous\u00a0simples :\u00a0checklist\u00a0courte, point de\u00a0contr\u00f4le, validation\u00a0l\u00e9g\u00e8re,\u00a0r\u00e8gle\u00a0de revue.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0une\u00a0action de\u00a0pr\u00e9vention\u00a0simple pour\u00a0r\u00e9duire\u00a0une\u00a0erreur\u00a0r\u00e9currente.\u00a0<\/li>\n\n\n\n<li>\u00c9valuer\u00a0si\u00a0un garde-fou\u00a0aide\u00a0r\u00e9ellement\u00a0le travail sans\u00a0cr\u00e9er\u00a0de\u00a0lourdeur.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Faciliter\u00a0des ateliers\u00a0d\u2019am\u00e9lioration\u00a0(animation PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Animer un atelier court\u00a0d\u2019am\u00e9lioration\u00a0:\u00a0cadrage, participation,\u00a0d\u00e9cisions, plan d\u2019action.\u00a0G\u00e9rer\u00a0les\u00a0d\u00e9saccords\u00a0et\u00a0obtenir\u00a0des actions\u00a0concr\u00e8tes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMOPI009\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMOPI005\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019un atelier court\u00a0d\u2019am\u00e9lioration\u00a0dans le\u00a0th\u00e8me\u00a0OPI.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les conditions de\u00a0r\u00e9ussite\u00a0d\u2019un\u00a0atelier :\u00a0sujet\u00a0clair, participants\u00a0utiles,\u00a0objectif, temps\u00a0limit\u00e9, sortie\u00a0attendue.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un atelier\u00a0d\u2019am\u00e9lioration\u00a0d\u2019une\u00a0r\u00e9union\u00a0classique, d\u2019un atelier\u00a0projet,\u00a0d\u2019une\u00a0m\u00e9diation\u00a0RH\u00a0ou\u00a0d\u2019une\u00a0formation\u00a0en\u00a0facilitation\u00a0avanc\u00e9e.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0structure simple\u00a0d\u2019atelier\u00a0:\u00a0cadrer, faire\u00a0\u00e9merger,\u00a0prioriser,\u00a0d\u00e9cider,\u00a0formaliser\u00a0les actions.\u00a0<\/li>\n\n\n\n<li>G\u00e9rer\u00a0des\u00a0d\u00e9saccords\u00a0simples\u00a0sans\u00a0entrer\u00a0dans des\u00a0conflits\u00a0sensibles.\u00a0<\/li>\n\n\n\n<li>Produire\u00a0un mini-plan d\u2019action\u00a0concret, compatible avec le\u00a0suivi\u00a0dans MODADMOPI005.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background wp-element-button\" href=\"https:\/\/www.enders.lu\/?page_id=405\" style=\"border-width:5px\">Retour vers inventaire structur\u00e9 des modules<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Am\u00e9liorer\u00a0en\u00a0continu\u00a0l\u2019efficacit\u00e9\u00a0et la\u00a0qualit\u00e9\u00a0par des actions simples,\u00a0pragmatiques\u00a0et\u00a0directement\u00a0applicables. Fondamentaux Am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0\u2013\u00a0fondamentaux\u00a0(PME)\u00a0 Comprendre\u00a0l\u2019am\u00e9lioration\u00a0op\u00e9rationnelle\u00a0en\u00a0PME :\u00a0objectifs,\u00a0b\u00e9n\u00e9fices,\u00a0r\u00e8gles\u00a0simples. Savoir\u00a0distinguer\u00a0\u201cam\u00e9liorer\u201d (petits gains) et \u201cr\u00e9organiser\u201d (changement\u00a0lourd).\u00a0 MODCODE: MODADMOPI001\u00a0 Dur\u00e9e indicative&nbsp;: 1 heure Pr\u00e9-requis : Aucun \u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp; Identifier les irritants &amp;\u00a0pertes\u00a0de temps (diagnostic simple)\u00a0 Rep\u00e9rer\u00a0les irritants du\u00a0quotidien\u00a0:\u00a0attentes,\u00a0erreurs, reprises, manque\u00a0d\u2019info, interruptions.\u00a0Prioriser\u00a0ce\u00a0qui\u00a0co\u00fbte\u00a0le plus\u00a0en\u00a0temps\/qualit\u00e9, sans\u00a0analyse\u00a0complexe.\u00a0 MODCODE: MODADMOPI002\u00a0 Dur\u00e9e indicative&nbsp;: 1,5 heures Pr\u00e9-requis : MODADMOPI001\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-402","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=402"}],"version-history":[{"count":2,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/402\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/402\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}