{"id":392,"date":"2026-06-01T06:28:25","date_gmt":"2026-06-01T06:28:25","guid":{"rendered":"https:\/\/www.enders.lu\/?page_id=392"},"modified":"2026-06-01T06:54:57","modified_gmt":"2026-06-01T06:54:57","slug":"modules-processus-sop-pro","status":"publish","type":"page","link":"https:\/\/www.enders.lu\/?page_id=392","title":{"rendered":"Modules – Processus & SOP (PRO)\u00a0"},"content":{"rendered":"\n
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Rendre\u00a0les fa\u00e7ons de\u00a0travailler\u00a0claires\u00a0et\u00a0applicables\u00a0gr\u00e2ce \u00e0 des processus simples, des standards\u00a0pragmatiques\u00a0et\u00a0une\u00a0documentation\u00a0minimale\u00a0utile.\u00a0<\/p>\n<\/blockquote>\n\n\n\n

Fondamentaux<\/h2>\n\n\n\n
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Processus\u00a0en\u00a0PME \u2013\u00a0pourquoi\u00a0formaliser\u00a0et\u00a0quand\u00a0<\/h3>\n\n\n\n

Comprendre\u00a0l\u2019int\u00e9r\u00eat\u00a0des processus\u00a0en\u00a0PME :\u00a0r\u00e9duire\u00a0erreurs,\u00a0d\u00e9pendances\u00a0et\u00a0pertes\u00a0de temps. Savoir\u00a0choisir\u00a0quoi\u00a0formaliser, avec\u00a0priorit\u00e9\u00a0aux\u00a0activit\u00e9s\u00a0r\u00e9p\u00e9titives\u00a0et critiques.\u00a0<\/p>\n\n\n\n

MODCODE: MODADMPRO001\u00a0<\/p>\n\n\n\n

Dur\u00e9e indicative : 1 heure<\/p>\n\n\n\n

Pr\u00e9-requis : Aucun<\/p>\n\n\n\n

\u00c0 l\u2019issue du module, le participant est capable de : <\/p>\n\n\n\n

    \n
  • Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un processus\u00a0en\u00a0PME et\u00a0pourquoi\u00a0il\u00a0peut\u00a0\u00eatre\u00a0utile de le\u00a0formaliser.\u00a0<\/li>\n\n\n\n
  • Distinguer\u00a0processus,\u00a0activit\u00e9,\u00a0t\u00e2che, SOP, checklist, standard et\u00a0contr\u00f4le.\u00a0<\/li>\n\n\n\n
  • Identifier\u00a0les situations\u00a0o\u00f9\u00a0une\u00a0formalisation\u00a0l\u00e9g\u00e8re\u00a0est\u00a0utile :\u00a0activit\u00e9\u00a0r\u00e9p\u00e9titive, critique, source\u00a0d\u2019erreurs,\u00a0d\u00e9pendance\u00a0\u00e0\u00a0une\u00a0personne,\u00a0besoin\u00a0de\u00a0continuit\u00e9.\u00a0<\/li>\n\n\n\n
  • Appliquer\u00a0une\u00a0logique\u00a0MVG pour\u00a0d\u00e9cider\u00a0quoi\u00a0formaliser\u00a0et quoi\u00a0laisser\u00a0informel.\u00a0<\/li>\n\n\n\n
  • D\u00e9finir\u00a0une\u00a0premi\u00e8re action simple pour\u00a0rendre\u00a0un processus plus\u00a0clair, sans\u00a0cr\u00e9er\u00a0de\u00a0bureaucratie.\u00a0<\/li>\n<\/ul>\n\n\n\n
    \n<\/div>\n\n\n\n
    \n

    SOP \u201cjust enough\u201d \u2013 documentation\u00a0minimale\u00a0utile\u00a0<\/h3>\n\n\n\n

    D\u00e9finir\u00a0une\u00a0documentation\u00a0proportionn\u00e9e\u00a0: quoi documenter, quoi\u00a0\u00e9viter, format court.\u00a0Cr\u00e9er\u00a0des SOP\u00a0compr\u00e9hensibles\u00a0et\u00a0maintenables\u00a0en\u00a0PME.\u00a0<\/p>\n\n\n\n

    MODCODE: MODADMPRO003\u00a0<\/p>\n\n\n\n

    Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n

    Pr\u00e9-requis : MODADMPRO001\u00a0<\/p>\n\n\n\n

    \u00c0 l\u2019issue du module, le participant est capable de : <\/p>\n\n\n\n

      \n
    • Expliquer\u00a0ce\u00a0qu\u2019est\u00a0une\u00a0SOP \u201cjust enough\u201d dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n
    • Identifier\u00a0ce\u00a0qui m\u00e9rite d\u2019\u00eatre\u00a0document\u00e9\u00a0et\u00a0ce\u00a0qui\u00a0peut\u00a0rester\u00a0implicite.\u00a0<\/li>\n\n\n\n
    • Distinguer\u00a0SOP, checklist, standard et guide\u00a0d\u00e9taill\u00e9.\u00a0<\/li>\n\n\n\n
    • Appliquer\u00a0une\u00a0approche\u00a0MVG pour\u00a0d\u00e9finir\u00a0une\u00a0documentation\u00a0courte, utile et\u00a0maintenable.\u00a0<\/li>\n\n\n\n
    • \u00c9valuer\u00a0si\u00a0une\u00a0SOP est\u00a0compr\u00e9hensible,\u00a0actionnable, \u00e0 jour et\u00a0valid\u00e9e\u00a0simplement.\u00a0<\/li>\n<\/ul>\n\n\n\n
      \n<\/div>\n\n\n\n
      \n

      Cartographie\u00a0simple d\u2019un processus (entr\u00e9e \u2192 sortie)\u00a0<\/h3>\n\n\n\n

      Cartographier\u00a0un processus de fa\u00e7on\u00a0simple :\u00a0\u00e9tapes,\u00a0acteurs, entr\u00e9es\/sorties, points de friction.\u00a0Produire\u00a0une\u00a0vue\u00a0claire\u00a0utilisable\u00a0par\u00a0l\u2019\u00e9quipe.\u00a0<\/p>\n\n\n\n

      MODCODE: MODADMPRO002<\/p>\n\n\n\n

      Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n

      Pr\u00e9-requis : MODADMPRO001\u00a0<\/p>\n\n\n\n

      \u00c0 l\u2019issue du module, le participant est capable de : <\/p>\n\n\n\n

        \n
      • Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019une\u00a0cartographie\u00a0simple de processus dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n
      • Identifier\u00a0les\u00a0\u00e9l\u00e9ments\u00a0essentiels\u00a0d\u2019un\u00a0processus :\u00a0entr\u00e9e, sortie, \u00e9tapes,\u00a0acteurs\u00a0et irritants.\u00a0<\/li>\n\n\n\n
      • Distinguer\u00a0une\u00a0cartographie\u00a0simple d\u2019un processus\u00a0d\u2019une\u00a0m\u00e9thode\u00a0BPM, Lean, Six Sigma\u00a0ou\u00a0d\u2019une\u00a0cartographie\u00a0exhaustive.\u00a0<\/li>\n\n\n\n
      • Appliquer\u00a0une\u00a0approche\u00a0MVG pour\u00a0repr\u00e9senter\u00a0un processus de mani\u00e8re\u00a0courte,\u00a0lisible\u00a0et\u00a0utilisable\u00a0par\u00a0l\u2019\u00e9quipe.\u00a0<\/li>\n\n\n\n
      • Construire\u00a0une\u00a0vue\u00a0partag\u00e9e\u00a0du\u00a0d\u00e9roulement\u00a0d\u2019un processus, sans\u00a0produire\u00a0encore\u00a0une\u00a0SOP\u00a0compl\u00e8te.\u00a0<\/li>\n\n\n\n
      • \u00c9valuer\u00a0si\u00a0une\u00a0cartographie\u00a0est\u00a0assez\u00a0claire\u00a0pour\u00a0pr\u00e9parer\u00a0une\u00a0SOP,\u00a0une\u00a0checklist\u00a0ou\u00a0une\u00a0am\u00e9lioration\u00a0simple.\u00a0<\/li>\n<\/ul>\n\n\n\n
        \n<\/div>\n\n\n\n
        \n\n\n\n

        Mise en \u0153uvre<\/h2>\n\n\n\n
        \n\n\n\n
        \n

        Cr\u00e9er\u00a0une\u00a0SOP + checklist\u00a0op\u00e9rationnelle\u00a0(atelier)\u00a0<\/h3>\n\n\n\n

        Construire\u00a0une\u00a0SOP\u00a0courte\u00a0et\u00a0une\u00a0checklist utile \u00e0\u00a0partir\u00a0d\u2019un\u00a0cas\u00a0r\u00e9el.\u00a0D\u00e9finir\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9, validation et version simple.\u00a0<\/p>\n\n\n\n

        MODCODE: MODADMPRO005\u00a0<\/p>\n\n\n\n

        Dur\u00e9e indicative : 2 heures<\/p>\n\n\n\n

        Pr\u00e9-requis : MODADMPRO003\u00a0<\/p>\n\n\n\n

        \u00c0 l\u2019issue du module, le participant est capable de : <\/p>\n\n\n\n

          \n
        • Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019une\u00a0SOP\u00a0courte\u00a0et\u00a0d\u2019une\u00a0checklist\u00a0op\u00e9rationnelle\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n
        • Identifier\u00a0les situations\u00a0o\u00f9\u00a0une\u00a0SOP et\u00a0une\u00a0checklist\u00a0r\u00e9duisent\u00a0les\u00a0erreurs,\u00a0oublis, variations et\u00a0d\u00e9pendances.\u00a0<\/li>\n\n\n\n
        • Distinguer\u00a0une\u00a0SOP\u00a0courte,\u00a0une\u00a0checklist,\u00a0une\u00a0cartographie\u00a0de processus, un standard minimal et\u00a0une\u00a0biblioth\u00e8que de SOP.\u00a0<\/li>\n\n\n\n
        • Appliquer\u00a0les principes \u201cjust enough\u201d\u00a0issus\u00a0de MODADMPRO003 sans les\u00a0r\u00e9expliquer\u00a0enti\u00e8rement.\u00a0<\/li>\n\n\n\n
        • Construire\u00a0deux\u00a0livrables\u00a0\u00e0\u00a0partir\u00a0d\u2019un\u00a0cas\u00a0r\u00e9el\u00a0:\u00a0une\u00a0SOP\u00a0courte\u00a0et\u00a0une\u00a0checklist utile.\u00a0<\/li>\n\n\n\n
        • \u00c9valuer\u00a0la\u00a0qualit\u00e9\u00a0minimale\u00a0d\u2019une\u00a0SOP :\u00a0lisible,\u00a0actionnable,\u00a0valid\u00e9e\u00a0et\u00a0versionn\u00e9e\u00a0minimalement.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n
          \n<\/div>\n\n\n\n
          \n

          R\u00f4les\u00a0dans un processus (RACI light)\u00a0<\/h3>\n\n\n\n

          Clarifier les\u00a0r\u00f4les\u00a0par\u00a0processus :\u00a0responsable,\u00a0contributeur,\u00a0valideur,\u00a0r\u00e9f\u00e9rent. Appliquer\u00a0une\u00a0logique\u00a0RACI light sans\u00a0complexit\u00e9.\u00a0<\/p>\n\n\n\n

          MODCODE: MODADMPRO007\u00a0<\/p>\n\n\n\n

          Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n

          Pr\u00e9-requis : MODADMPRO002\u00a0<\/p>\n\n\n\n

          \u00c0 l\u2019issue du module, le participant est capable de : <\/p>\n\n\n\n