{"id":365,"date":"2026-05-31T22:40:49","date_gmt":"2026-05-31T22:40:49","guid":{"rendered":"https:\/\/www.enders.lu\/?page_id=365"},"modified":"2026-06-01T00:29:28","modified_gmt":"2026-06-01T00:29:28","slug":"modules-qualite-amelioration-continue-qai","status":"publish","type":"page","link":"https:\/\/www.enders.lu\/?page_id=365","title":{"rendered":"Modules &#8211; Qualit\u00e9\u00a0&amp;\u00a0am\u00e9lioration\u00a0continue (QAI)\u00a0"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Installer\u00a0une\u00a0dynamique\u00a0d\u2019am\u00e9lioration\u00a0r\u00e9guli\u00e8re\u00a0bas\u00e9e\u00a0sur des standards simples et des retours\u00a0d\u2019exp\u00e9rience.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Fondamentaux<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Qualit\u00e9\u00a0en\u00a0PME \u2013 principes &amp;\u00a0b\u00e9n\u00e9fices\u00a0(sans\u00a0lourdeur)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre\u00a0ce\u00a0que\u00a0signifie\u00a0\u201cqualit\u00e9\u201d\u00a0en\u00a0PME :\u00a0r\u00e9duire\u00a0erreurs,\u00a0stabiliser\u00a0les pratiques,\u00a0am\u00e9liorer\u00a0l\u2019exp\u00e9rience\u00a0client et interne. Identifier des principes simples et\u00a0proportionn\u00e9s, sans\u00a0approche\u00a0ISO\u00a0lourde.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1 heure<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : Aucun<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0que\u00a0signifie\u00a0la\u00a0qualit\u00e9\u00a0dans\u00a0une\u00a0PME, avec des mots simples.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les situations\u00a0o\u00f9\u00a0la\u00a0qualit\u00e9\u00a0aide \u00e0\u00a0r\u00e9duire\u00a0les\u00a0erreurs, les reprises et les irritants.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0qualit\u00e9,\u00a0erreur, standard,\u00a0am\u00e9lioration, satisfaction et\u00a0stabilit\u00e9.\u00a0<\/li>\n\n\n\n<li>Reconna\u00eetre\u00a0les\u00a0signes\u00a0d\u2019une\u00a0qualit\u00e9\u00a0insuffisamment\u00a0ma\u00eetris\u00e9e\u00a0dans le travail\u00a0quotidien.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0quelques\u00a0principes\u00a0qualit\u00e9\u00a0simples,\u00a0proportionn\u00e9s\u00a0et non\u00a0bureaucratiques.\u00a0<\/li>\n\n\n\n<li>Situer\u00a0ce\u00a0module\u00a0comme\u00a0fondation\u00a0du\u00a0th\u00e8me\u00a0QAI, avant PDCA light, standards simples et\u00a0am\u00e9lioration\u00a0continue.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">PDCA light \u2013\u00a0am\u00e9liorer\u00a0en\u00a0continu\u00a0avec\u00a0une\u00a0m\u00e9thode\u00a0simple\u00a0\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Appliquer\u00a0une\u00a0boucle PDCA\u00a0simplifi\u00e9e\u00a0:\u00a0planifier, faire,\u00a0v\u00e9rifier,\u00a0ajuster. Savoir\u00a0l\u2019utiliser\u00a0sur un\u00a0cas\u00a0r\u00e9el\u00a0en\u00a0PME et\u00a0\u00e9viter\u00a0la\u00a0bureaucratie.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI002\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI001\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0la\u00a0logique\u00a0d\u2019une\u00a0boucle PDCA\u00a0light :\u00a0planifier, faire,\u00a0v\u00e9rifier,\u00a0ajuster.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0un irritant,\u00a0une\u00a0erreur\u00a0r\u00e9p\u00e9t\u00e9e\u00a0ou\u00a0un retour terrain qui m\u00e9rite un petit cycle\u00a0d\u2019am\u00e9lioration.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0am\u00e9lioration\u00a0courte\u00a0d\u2019un\u00a0projet\u00a0complet.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0boucle PDCA simple sur un\u00a0cas\u00a0r\u00e9el\u00a0de PME.\u00a0<\/li>\n\n\n\n<li>V\u00e9rifier\u00a0l\u2019effet\u00a0d\u2019un test sans transformer la\u00a0v\u00e9rification\u00a0en\u00a0contr\u00f4le\u00a0permanent.\u00a0<\/li>\n\n\n\n<li>Ajuster\u00a0une\u00a0pratique\u00a0ou\u00a0un standard par petits pas, sans\u00a0m\u00e9thode\u00a0qualit\u00e9\u00a0lourde.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mise en \u0153uvre<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Standards simples \u2013 \u201cd\u00e9finition\u00a0du bon\u201d et\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9\u00a0\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0un standard\u00a0minimal :\u00a0r\u00e9sultat\u00a0attendu,\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9, points de\u00a0contr\u00f4le\u00a0simples.\u00a0Rendre\u00a0les pratiques\u00a0reproductibles\u00a0et\u00a0maintenables\u00a0en\u00a0PME.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI003\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI002\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0la notion de \u201cd\u00e9finition\u00a0du bon\u201d dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les situations\u00a0o\u00f9\u00a0un standard simple\u00a0r\u00e9duit\u00a0les\u00a0erreurs, les variations et les reprises.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0standard,\u00a0proc\u00e9dure, checklist et\u00a0contr\u00f4le.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0un standard minimal avec\u00a0r\u00e9sultat\u00a0attendu,\u00a0crit\u00e8res\u00a0de\u00a0qualit\u00e9, points de\u00a0contr\u00f4le\u00a0simples et\u00a0responsabilit\u00e9.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0un standard simple \u00e0 un\u00a0cas\u00a0concret\u00a0: document\u00a0valid\u00e9,\u00a0r\u00e9ponse\u00a0client, livraison, donn\u00e9e\u00a0ou\u00a0version\u00a0correcte.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0les liens avec les non-conformit\u00e9s\u00a0et les\u00a0indicateurs\u00a0qualit\u00e9\u00a0: un\u00a0\u00e9cart\u00a0ou\u00a0un\u00a0indicateur\u00a0n\u2019a\u00a0de\u00a0sens\u00a0que\u00a0si\u00a0l\u2019attendu\u00a0est\u00a0clair.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Lessons Learned \/ Retour\u00a0d\u2019exp\u00e9rience\u00a0(REX light)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mettre\u00a0en\u00a0place un retour\u00a0d\u2019exp\u00e9rience\u00a0court apr\u00e8s\u00a0projet\/incident :\u00a0ce\u00a0qui a bien\u00a0march\u00e9,\u00a0ce\u00a0qui a\u00a0pos\u00e9\u00a0probl\u00e8me, actions simples et\u00a0responsables.\u00a0Capitaliser\u00a0sans\u00a0r\u00e9unions\u00a0interminables.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI005\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI001\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un REX\u00a0light dans\u00a0une\u00a0logique\u00a0qualit\u00e9\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les situations\u00a0o\u00f9\u00a0un REX\u00a0court est\u00a0utile :\u00a0projet\u00a0termin\u00e9, incident,\u00a0erreur\u00a0r\u00e9p\u00e9t\u00e9e, changement\u00a0d\u2019outil, client\u00a0insatisfait\u00a0ou\u00a0situation\u00a0marquante.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0REX light,\u00a0cl\u00f4ture\u00a0de\u00a0projet, audit,\u00a0r\u00e9union\u00a0de\u00a0r\u00e9solution\u00a0de\u00a0probl\u00e8me\u00a0et documentation exhaustive.\u00a0<\/li>\n\n\n\n<li>Animer\u00a0ou\u00a0contribuer\u00a0\u00e0\u00a0un REX\u00a0court,\u00a0factuel\u00a0et non\u00a0accusatoire.\u00a0<\/li>\n\n\n\n<li>Produire\u00a0une\u00a0sortie\u00a0simple :\u00a02\u20133\u00a0apprentissages\u00a0utiles\u00a0et 1\u20133 actions avec\u00a0responsable.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0les\u00a0apprentissages\u00a0du REX \u00e0\u00a0l\u2019am\u00e9lioration\u00a0continue, aux standards et aux actions de\u00a0suivi.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pilotage &amp;\u00a0conformit\u00e9\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Non-conformit\u00e9s\u00a0&amp; actions correctives (PME) \u2013\u00a0traiter\u00a0sans\u00a0lourdeur\u00a0\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Traiter\u00a0une\u00a0non-conformit\u00e9\u00a0de mani\u00e8re\u00a0pragmatique\u00a0:\u00a0constater,\u00a0corriger, identifier cause probable,\u00a0d\u00e9cider\u00a0une\u00a0action corrective,\u00a0v\u00e9rifier\u00a0l\u2019effet.\u00a0\u00c9viter\u00a0la\u00a0r\u00e9p\u00e9tition\u00a0sans\u00a0proc\u00e9dures\u00a0lourdes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI004\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI003\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0une\u00a0non-conformit\u00e9\u00a0dans\u00a0une\u00a0logique\u00a0qualit\u00e9\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0erreur\u00a0mineure, irritant,\u00a0\u00e9cart, non-conformit\u00e9, correction\u00a0imm\u00e9diate\u00a0et action corrective.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0d\u00e9marche\u00a0simple :\u00a0attendu\u00a0\u2192\u00a0\u00e9cart\u00a0\u2192 correction \u2192 cause probable \u2192 action corrective \u2192\u00a0v\u00e9rification\u00a0d\u2019effet.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0quand\u00a0une\u00a0situation m\u00e9rite un\u00a0traitement\u00a0de non-conformit\u00e9\u00a0et\u00a0quand\u00a0elle\u00a0doit\u00a0rester\u00a0une\u00a0correction simple.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0une\u00a0trace\u00a0minimale\u00a0: fait, action,\u00a0responsable,\u00a0\u00e9ch\u00e9ance,\u00a0v\u00e9rification.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Indicateurs\u00a0qualit\u00e9\u00a0\u201clight\u201d \u2013\u00a0mesurer\u00a0ce\u00a0qui compte\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a03\u20135\u00a0indicateurs\u00a0simples :\u00a0erreurs, retours,\u00a0d\u00e9lais, reprises, satisfaction.\u00a0Mettre\u00a0en\u00a0place\u00a0une\u00a0lecture\u00a0r\u00e9guli\u00e8re\u00a0et\u00a0une\u00a0action\u00a0associ\u00e9e, sans tableau de bord\u00a0complexe.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI006\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI002\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0\u00e0 quoi\u00a0sert\u00a0un\u00a0indicateur\u00a0qualit\u00e9\u00a0light dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0mesure, signal, tendance et\u00a0objectif.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0quelques\u00a0indicateurs\u00a0utiles\u00a0li\u00e9s\u00a0\u00e0 des\u00a0erreurs, retours,\u00a0d\u00e9lais, reprises\u00a0ou\u00a0\u00e0\u00a0une\u00a0satisfaction simple.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0chaque\u00a0indicateur\u00a0\u00e0\u00a0une\u00a0d\u00e9cision\u00a0ou\u00a0action possible.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les\u00a0indicateurs\u00a0d\u00e9coratifs, les tableaux de bord complexes et la\u00a0mesure\u00a0individuelle\u00a0de performance.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">ISO 9001 \u2013 impacts pratiques pour PME (vue\u00a0non normative)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre\u00a0les\u00a0attentes\u00a0principales\u00a0d\u2019ISO\u00a09001 et\u00a0ce\u00a0que\u00a0cela\u00a0implique\u00a0concr\u00e8tement\u00a0en\u00a0PME. Identifier\u00a0une\u00a0approche\u00a0proportionn\u00e9e\u00a0:\u00a0preuves\u00a0utiles, processus,\u00a0responsabilit\u00e9s,\u00a0am\u00e9lioration.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI008\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI001\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019ISO\u00a09001\u00a0comme\u00a0r\u00e9f\u00e9rentiel\u00a0qualit\u00e9\u00a0structur\u00e9, sans\u00a0entrer\u00a0dans\u00a0une\u00a0lecture normative\u00a0d\u00e9taill\u00e9e.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0les impacts pratiques possibles pour\u00a0une\u00a0PME :\u00a0preuves\u00a0utiles, processus,\u00a0responsabilit\u00e9s,\u00a0am\u00e9lioration.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0les\u00a0attentes\u00a0ISO aux modules QAI\u00a0existants\u00a0:\u00a0qualit\u00e9, PDCA, standards, non-conformit\u00e9s,\u00a0indicateurs\u00a0et revue.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0compr\u00e9hension\u00a0pratique\u00a0d\u2019ISO\u00a0d\u2019un\u00a0accompagnement\u00a0certification, d\u2019un audit\u00a0ou\u00a0d\u2019un conseil\u00a0juridique.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0lecture\u00a0proportionn\u00e9e\u00a0:\u00a0comprendre\u00a0ce\u00a0qui est\u00a0attendu\u00a0sans sur-formaliser.\u00a0<\/li>\n\n\n\n<li>Rep\u00e9rer\u00a0ce\u00a0qui\u00a0rel\u00e8ve\u00a0d\u2019un module\u00a0sp\u00e9cialis\u00e9, d\u2019un audit, d\u2019un\u00a0accompagnement\u00a0ISO\u00a0ou\u00a0d\u2019un\u00a0dispositif\u00a0de certification.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimisation\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Revue\u00a0qualit\u00e9\u00a0p\u00e9riodique\u00a0\u2013\u00a0rituel\u00a0de pilotage (PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Installer un\u00a0rituel\u00a0court :\u00a0standards \u00e0 jour, irritants,\u00a0indicateurs, actions,\u00a0d\u00e9cisions.\u00a0Maintenir\u00a0une\u00a0dynamique\u00a0d\u2019am\u00e9lioration\u00a0continue\u00a0pragmatique\u00a0et\u00a0vivante.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVQAI007\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVQAI006\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0\u00e0 quoi\u00a0sert\u00a0une\u00a0revue\u00a0qualit\u00e9\u00a0p\u00e9riodique\u00a0courte\u00a0en\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0revue\u00a0qualit\u00e9\u00a0light d\u2019un\u00a0comit\u00e9\u00a0qualit\u00e9\u00a0lourd,\u00a0d\u2019une\u00a0revue de direction ISO, d\u2019un reporting\u00a0d\u00e9taill\u00e9,\u00a0d\u2019une\u00a0revue\u00a0conformit\u00e9\u00a0et\u00a0d\u2019une\u00a0r\u00e9union\u00a0MVG\u00a0g\u00e9n\u00e9rale.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0un\u00a0ordre\u00a0du jour court\u00a0autour\u00a0de cinq\u00a0rubriques\u00a0: standards \u00e0 jour, irritants,\u00a0indicateurs, actions,\u00a0d\u00e9cisions.\u00a0<\/li>\n\n\n\n<li>Utiliser\u00a0les\u00a0indicateurs\u00a0qualit\u00e9\u00a0issus\u00a0de MODGOVQAI006 pour\u00a0d\u00e9cider\u00a0quoi\u00a0garder,\u00a0ajuster,\u00a0corriger\u00a0ou\u00a0escalader.\u00a0<\/li>\n\n\n\n<li>Suivre\u00a0les actions\u00a0qualit\u00e9,\u00a0notamment\u00a0celles\u00a0issues de MODGOVQAI004, avec\u00a0responsable,\u00a0\u00e9ch\u00e9ance\u00a0et\u00a0statut\u00a0visible.\u00a0<\/li>\n\n\n\n<li>Produire\u00a0une\u00a0sortie\u00a0simple :\u00a0d\u00e9cisions, actions,\u00a0responsables,\u00a0\u00e9ch\u00e9ances\u00a0et points \u00e0 revoir.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background wp-element-button\" href=\"https:\/\/www.enders.lu\/?page_id=370\" style=\"border-width:5px\">Retour vers inventaire structur\u00e9 des modules<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Installer\u00a0une\u00a0dynamique\u00a0d\u2019am\u00e9lioration\u00a0r\u00e9guli\u00e8re\u00a0bas\u00e9e\u00a0sur des standards simples et des retours\u00a0d\u2019exp\u00e9rience. Fondamentaux Qualit\u00e9\u00a0en\u00a0PME \u2013 principes &amp;\u00a0b\u00e9n\u00e9fices\u00a0(sans\u00a0lourdeur)\u00a0 Comprendre\u00a0ce\u00a0que\u00a0signifie\u00a0\u201cqualit\u00e9\u201d\u00a0en\u00a0PME :\u00a0r\u00e9duire\u00a0erreurs,\u00a0stabiliser\u00a0les pratiques,\u00a0am\u00e9liorer\u00a0l\u2019exp\u00e9rience\u00a0client et interne. Identifier des principes simples et\u00a0proportionn\u00e9s, sans\u00a0approche\u00a0ISO\u00a0lourde. MODCODE: MODGOVQAI001\u00a0 Dur\u00e9e indicative&nbsp;: 1 heure Pr\u00e9-requis : Aucun \u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp; PDCA light \u2013\u00a0am\u00e9liorer\u00a0en\u00a0continu\u00a0avec\u00a0une\u00a0m\u00e9thode\u00a0simple\u00a0\u00a0 Appliquer\u00a0une\u00a0boucle PDCA\u00a0simplifi\u00e9e\u00a0:\u00a0planifier, faire,\u00a0v\u00e9rifier,\u00a0ajuster. Savoir\u00a0l\u2019utiliser\u00a0sur un\u00a0cas\u00a0r\u00e9el\u00a0en\u00a0PME et\u00a0\u00e9viter\u00a0la\u00a0bureaucratie.\u00a0\u00a0 MODCODE: MODGOVQAI002\u00a0\u00a0 Dur\u00e9e indicative\u00a0: 2 heures Pr\u00e9-requis [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-365","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=365"}],"version-history":[{"count":2,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/365\/revisions"}],"predecessor-version":[{"id":379,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/365\/revisions\/379"}],"wp:attachment":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}