{"id":305,"date":"2026-05-26T16:43:56","date_gmt":"2026-05-26T16:43:56","guid":{"rendered":"https:\/\/www.enders.lu\/?page_id=305"},"modified":"2026-05-26T21:03:14","modified_gmt":"2026-05-26T21:03:14","slug":"modules-knowledge-management-conservation-transfert-kno","status":"publish","type":"page","link":"https:\/\/www.enders.lu\/?page_id=305","title":{"rendered":"Modules &#8211; Knowledge Management \u2013 conservation &amp;\u00a0transfert\u00a0(KNO)\u00a0"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Pr\u00e9server\u00a0et\u00a0transmettre\u00a0le savoir de\u00a0l\u2019entreprise\u202f:\u00a0capitaliser\u00a0l\u2019exp\u00e9rience, structurer les\u00a0connaissances\u00a0et\u00a0faciliter\u00a0l\u2019int\u00e9gration\u00a0des nouveaux\u00a0collaborateurs.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Fondamentaux<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Knowledge Management \u2013\u00a0fondamentaux\u00a0(PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre\u00a0le knowledge management\u00a0en\u00a0PME :\u00a0objectifs,\u00a0b\u00e9n\u00e9fices,\u00a0vocabulaire\u00a0simple et principes de base. Savoir\u00a0distinguer\u00a0documents, donn\u00e9es et\u00a0connaissances.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : Aucun<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0simplement\u00a0ce\u00a0qu\u2019est\u00a0le Knowledge Management\u00a0en\u00a0contexte\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0les notions de\u00a0base :\u00a0information, donn\u00e9e, document,\u00a0connaissance, savoir-faire.\u00a0<\/li>\n\n\n\n<li>Comprendre\u00a0pourquoi\u00a0le savoir ne doit\u00a0pas\u00a0rester\u00a0uniquement\u00a0dans la t\u00eate de\u00a0quelques\u00a0personnes.\u00a0<\/li>\n\n\n\n<li>Identifier les situations\u00a0o\u00f9\u00a0une\u00a0connaissance\u00a0m\u00e9rite d\u2019\u00eatre\u00a0capt\u00e9e,\u00a0structur\u00e9e\u00a0ou\u00a0transmise.\u00a0<\/li>\n\n\n\n<li>Expliquer\u00a0les\u00a0b\u00e9n\u00e9fices\u00a0principaux\u00a0du Knowledge\u00a0Management :\u00a0continuit\u00e9, onboarding,\u00a0r\u00e9duction\u00a0des\u00a0recherches\u00a0r\u00e9p\u00e9t\u00e9es, diminution des\u00a0d\u00e9pendances\u00a0individuelles.\u00a0<\/li>\n\n\n\n<li>Reconna\u00eetre\u00a0les\u00a0limites\u00a0du\u00a0module :\u00a0il ne\u00a0traite\u00a0pas encore les\u00a0outils, la\u00a0gouvernance\u00a0d\u00e9taill\u00e9e,\u00a0l\u2019architecture\u00a0d\u2019une\u00a0base de\u00a0connaissances,\u00a0l\u2019archivage\u00a0complet\u00a0ou\u00a0l\u2019IA.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Cycle de vie des\u00a0connaissances\u00a0(cr\u00e9ation\u00a0\u2192\u00a0capitalisation\u00a0\u2192 mise \u00e0 jour)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre\u00a0comment\u00a0une\u00a0connaissance\u00a0na\u00eet, est\u00a0capt\u00e9e,\u00a0valid\u00e9e,\u00a0diffus\u00e9e, mise \u00e0 jour\u00a0puis\u00a0archiv\u00e9e.\u00a0D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0simples pour\u00a0\u00e9viter\u00a0l\u2019obsolescence.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO002\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1 heure<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0les\u00a0grandes\u00a0\u00e9tapes du cycle de vie\u00a0d\u2019une\u00a0connaissance.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0cr\u00e9ation, capture, validation, diffusion, mise \u00e0 jour et\u00a0archivage.\u00a0<\/li>\n\n\n\n<li>Comprendre\u00a0pourquoi\u00a0une\u00a0connaissance\u00a0devient\u00a0obsol\u00e8te\u00a0si\u00a0elle\u00a0n\u2019est\u00a0pas revue.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0responsabilit\u00e9s\u00a0minimales\u00a0n\u00e9cessaires\u00a0pour\u00a0maintenir\u00a0une\u00a0connaissance\u00a0utile.\u00a0<\/li>\n\n\n\n<li>Rep\u00e9rer\u00a0les\u00a0signaux\u00a0indiquant\u00a0qu\u2019une\u00a0connaissance\u00a0doit\u00a0\u00eatre\u00a0mise \u00e0 jour\u00a0ou\u00a0retir\u00e9e.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0le cycle de vie des\u00a0connaissances\u00a0aux modules de\u00a0gouvernance\u00a0KM, de base de\u00a0connaissances\u00a0et de\u00a0r\u00e9tention\u00a0\/\u00a0archivage.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Documentation\u00a0minimale\u00a0utile (\u201cjust enough\u201d)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0quoi documenter (et quoi\u00a0\u00e9viter) pour\u00a0rester\u00a0utile :\u00a0formats courts,\u00a0r\u00e8gles\u00a0simples, mise \u00e0 jour\u00a0r\u00e9aliste.\u00a0Produire\u00a0une\u00a0documentation\u00a0proportionn\u00e9e\u00a0PME.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO003<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0que\u00a0signifie\u00a0\u201cdocumentation\u00a0minimale\u00a0utile\u201d\u00a0en\u00a0contexte\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0ce\u00a0qui m\u00e9rite d\u2019\u00eatre\u00a0document\u00e9\u00a0et\u00a0ce\u00a0qui ne doit pas\u00a0l\u2019\u00eatre.\u00a0<\/li>\n\n\n\n<li>Appliquer la\u00a0logique\u00a0MVG :\u00a0documenter court, utile,\u00a0maintenable\u00a0et\u00a0orient\u00e9\u00a0usage.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0un format\u00a0simple\u00a0adapt\u00e9\u00a0au\u00a0besoin\u00a0: checklist, FAQ, fiche pratique, note de\u00a0d\u00e9cision,\u00a0exemple\u00a0comment\u00e9.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0risques\u00a0de\u00a0surdocumentation\u00a0:\u00a0manuel\u00a0inutilis\u00e9, documentation\u00a0obsol\u00e8te, surcharge de maintenance.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0la confusion entre Knowledge Management et DMS.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0une\u00a0r\u00e8gle\u00a0simple de mise \u00e0 jour pour\u00a0que\u00a0la documentation\u00a0reste\u00a0fiable.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Wiki, DMS\u00a0ou\u00a0repository \u2013 quelle\u00a0forme\u00a0de\u00a0connaissance\u00a0est la plus\u00a0adapt\u00e9e\u00a0?\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Distinguer\u00a0document\u00a0officiel, article de\u00a0connaissance, note\u00a0vivante\u00a0et artefact\u00a0versionn\u00e9. Choisir la bonne\u00a0forme\u00a0de conservation\u00a0selon\u00a0l\u2019usage, le\u00a0risque\u00a0et le\u00a0besoin\u00a0de mise \u00e0 jour.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO011<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001 + MODADMDMS001 + MODTECREP001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0toutes\u00a0les\u00a0connaissances\u00a0ne\u00a0doivent\u00a0pas\u00a0\u00eatre\u00a0conserv\u00e9es\u00a0dans la\u00a0m\u00eame\u00a0forme.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0quatre\u00a0formes\u00a0principales\u00a0: document\u00a0officiel, article de\u00a0connaissance, note\u00a0vivante, artefact\u00a0versionn\u00e9.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0quand\u00a0utiliser\u00a0plut\u00f4t\u00a0un DMS, un wiki,\u00a0une\u00a0base de\u00a0connaissances\u00a0ou\u00a0un repository.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0une\u00a0forme\u00a0de conservation\u00a0selon\u00a0l\u2019usage, le\u00a0risque, la\u00a0fr\u00e9quence\u00a0de mise \u00e0 jour et le\u00a0besoin\u00a0de\u00a0tra\u00e7abilit\u00e9.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les confusions\u00a0courantes\u00a0entre document,\u00a0connaissance, note de travail et artefact.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0les modules\u00a0suivants\u00a0: structuration de base de\u00a0connaissances, templates KM et\u00a0r\u00e9daction\u00a0d\u2019articles.\u00a0<\/li>\n\n\n\n<li>Faire les\u00a0ponts\u00a0avec DMS et REP sans\u00a0entrer\u00a0dans la formation\u00a0d\u00e9taill\u00e9e\u00a0\u00e0\u00a0ces\u00a0th\u00e8mes.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mise en \u0153uvre<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Structurer\u00a0une\u00a0base de\u00a0connaissances\u00a0(architecture KM)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Structurer le savoir de fa\u00e7on\u00a0logique\u00a0:\u00a0rubriques, navigation,\u00a0r\u00e8gles\u00a0de\u00a0nommage, tags simples.\u00a0Faciliter\u00a0la recherche et la\u00a0r\u00e9utilisation\u00a0du savoir.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO004\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0une\u00a0base de\u00a0connaissances\u00a0doit\u00a0\u00eatre\u00a0structur\u00e9e\u00a0avant d\u2019\u00eatre\u00a0aliment\u00e9e.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0une\u00a0architecture simple de base de\u00a0connaissances\u00a0adapt\u00e9e\u00a0\u00e0\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0des\u00a0rubriques\u00a0claires,\u00a0orient\u00e9es\u00a0usage et non\u00a0bureaucratiques.\u00a0<\/li>\n\n\n\n<li>Concevoir\u00a0une\u00a0navigation simple pour\u00a0faciliter\u00a0la recherche.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0de\u00a0nommage\u00a0compr\u00e9hensibles.\u00a0<\/li>\n\n\n\n<li>Utiliser\u00a0des tags\u00a0limit\u00e9s\u00a0et\u00a0utiles, sans\u00a0cr\u00e9er\u00a0une\u00a0taxonomie\u00a0complexe.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0responsabilit\u00e9s\u00a0minimales\u00a0de\u00a0maintien.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0base de\u00a0connaissances\u00a0d\u2019un DMS\u00a0complet.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0la production de templates, articles, FAQ et notes de\u00a0d\u00e9cision.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Templates KM (FAQ,\u00a0How\u2011to, fiches pratiques)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mettre\u00a0en\u00a0place des\u00a0mod\u00e8les\u00a0simples pour\u00a0capter\u00a0le\u00a0savoir :\u00a0FAQ, guides courts, fiches \u201ccomment faire\u201d.\u00a0Assurer\u00a0une\u00a0qualit\u00e9\u00a0minimale\u00a0et\u00a0une\u00a0mise \u00e0 jour\u00a0r\u00e9aliste.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO005\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO004\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0des templates KM\u00a0sont\u00a0utiles\u00a0dans\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0plusieurs\u00a0formats\u00a0simples :\u00a0FAQ, how-to, fiche pratique, checklist,\u00a0exemple\u00a0comment\u00e9.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0le bon template\u00a0selon\u00a0l\u2019usage\u00a0:\u00a0r\u00e9pondre,\u00a0expliquer,\u00a0refaire,\u00a0v\u00e9rifier,\u00a0illustrer.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0les\u00a0champs\u00a0minimaux\u00a0d\u2019un template KM.\u00a0<\/li>\n\n\n\n<li>Comprendre\u00a0comment les templates\u00a0r\u00e9duisent\u00a0les variations de\u00a0qualit\u00e9.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0une\u00a0mise \u00e0 jour\u00a0r\u00e9aliste\u00a0:\u00a0responsable, date\u00a0ou\u00a0condition\u00a0de revue,\u00a0statut.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de transformer\u00a0chaque\u00a0template\u00a0en\u00a0article\u00a0complet.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0la\u00a0r\u00e9daction\u00a0d\u00e9taill\u00e9e\u00a0d\u2019articles\u00a0de\u00a0connaissance\u00a0dans MODADMKNO012.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">R\u00e9diger\u00a0des articles de\u00a0connaissance\u00a0\u2013 courts,\u00a0utiles,\u00a0maintenables\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00e9diger\u00a0des articles de\u00a0connaissance\u00a0simples :\u00a0contexte,\u00a0probl\u00e8me,\u00a0r\u00e9ponse,\u00a0exemple,\u00a0responsable\u00a0et date de revue.\u00a0Favoriser\u00a0des\u00a0contenus\u00a0courts,\u00a0utiles\u00a0et\u00a0maintenables.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO012\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un article de\u00a0connaissance.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un article de\u00a0connaissance\u00a0d\u2019une\u00a0FAQ,\u00a0d\u2019une\u00a0note de\u00a0d\u00e9cision,\u00a0d\u2019une\u00a0proc\u00e9dure\u00a0officielle\u00a0ou\u00a0d\u2019une\u00a0note\u00a0vivante.\u00a0<\/li>\n\n\n\n<li>R\u00e9diger un article court avec les\u00a0\u00e9l\u00e9ments\u00a0essentiels\u00a0:\u00a0contexte,\u00a0probl\u00e8me,\u00a0r\u00e9ponse,\u00a0exemple,\u00a0responsable, date de revue.\u00a0<\/li>\n\n\n\n<li>Formuler\u00a0un\u00a0titre\u00a0clair\u00a0et\u00a0trouvable.\u00a0<\/li>\n\n\n\n<li>\u00c9crire\u00a0une\u00a0r\u00e9ponse\u00a0utile,\u00a0actionnable\u00a0et\u00a0proportionn\u00e9e\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Ajouter\u00a0un\u00a0exemple\u00a0pour\u00a0rendre\u00a0l\u2019article\u00a0plus\u00a0compr\u00e9hensible.\u00a0<\/li>\n\n\n\n<li>Indiquer\u00a0les\u00a0limites\u00a0d\u2019usage\u00a0de\u00a0l\u2019article.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0une\u00a0responsabilit\u00e9\u00a0et\u00a0une\u00a0revue\u00a0r\u00e9aliste.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les articles trop longs, trop\u00a0vagues\u00a0ou\u00a0impossibles \u00e0\u00a0maintenir.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Maintenir\u00a0des FAQ et des notes de\u00a0d\u00e9cision\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9er\u00a0et\u00a0maintenir\u00a0des FAQ et notes de\u00a0d\u00e9cision\u00a0pour conserver les\u00a0r\u00e9ponses\u00a0fr\u00e9quentes\u00a0et les arbitrages\u00a0utiles.\u00a0Rendre\u00a0les\u00a0d\u00e9cisions\u00a0compr\u00e9hensibles\u00a0sans\u00a0produire\u00a0de documentation\u00a0lourde.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO013<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019une\u00a0FAQ dans\u00a0une\u00a0base de\u00a0connaissances\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Expliquer\u00a0le\u00a0r\u00f4le\u00a0d\u2019une\u00a0note de\u00a0d\u00e9cision\u00a0dans la conservation des arbitrages.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0FAQ, article de\u00a0connaissance, note de\u00a0d\u00e9cision\u00a0et compte-rendu.\u00a0<\/li>\n\n\n\n<li>Structurer\u00a0une\u00a0FAQ\u00a0courte\u00a0avec question,\u00a0r\u00e9ponse,\u00a0contexte,\u00a0limite,\u00a0responsable\u00a0et revue.\u00a0<\/li>\n\n\n\n<li>Structurer\u00a0une\u00a0note de\u00a0d\u00e9cision\u00a0avec\u00a0d\u00e9cision,\u00a0contexte, raison, date,\u00a0responsable,\u00a0limite\u00a0et revue.\u00a0<\/li>\n\n\n\n<li>Maintenir\u00a0ces\u00a0deux formats\u00a0vivants\u00a0sans\u00a0cr\u00e9er\u00a0une\u00a0documentation\u00a0lourde.\u00a0<\/li>\n\n\n\n<li>Rep\u00e9rer\u00a0quand\u00a0une\u00a0FAQ\u00a0ou\u00a0une\u00a0note de\u00a0d\u00e9cision\u00a0doit\u00a0\u00eatre\u00a0revue,\u00a0fusionn\u00e9e,\u00a0archiv\u00e9e\u00a0ou\u00a0supprim\u00e9e.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de transformer les notes de\u00a0d\u00e9cision\u00a0en\u00a0comptes-rendus\u00a0longs.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Des notes vers\u00a0une\u00a0connaissance\u00a0r\u00e9utilisable\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Transformer des notes\u00a0personnelles\u00a0ou\u00a0d\u2019\u00e9quipe\u00a0en\u00a0\u00e9l\u00e9ments\u00a0de\u00a0connaissance\u00a0r\u00e9utilisables. Clarifier\u00a0ce\u00a0qui doit\u00a0rester\u00a0priv\u00e9,\u00a0partag\u00e9,\u00a0valid\u00e9\u00a0ou\u00a0archiv\u00e9.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO017<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001 + MODADMLEA008\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0toutes\u00a0les notes ne\u00a0doivent\u00a0pas\u00a0devenir\u00a0de la\u00a0connaissance\u00a0partag\u00e9e.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0une\u00a0note\u00a0personnelle,\u00a0une\u00a0note\u00a0d\u2019\u00e9quipe,\u00a0une\u00a0note\u00a0vivante\u00a0et un bloc de savoir\u00a0r\u00e9utilisable.\u00a0<\/li>\n\n\n\n<li>Identifier\u00a0ce\u00a0qui m\u00e9rite d\u2019\u00eatre\u00a0transform\u00e9\u00a0en\u00a0connaissance\u00a0r\u00e9utilisable.\u00a0<\/li>\n\n\n\n<li>Appliquer quatre\u00a0statuts\u00a0simples :\u00a0priv\u00e9,\u00a0partag\u00e9,\u00a0valid\u00e9,\u00a0archiv\u00e9.\u00a0<\/li>\n\n\n\n<li>Transformer\u00a0une\u00a0note brute\u00a0en\u00a0bloc de savoir court,\u00a0clair\u00a0et\u00a0r\u00e9utilisable.\u00a0<\/li>\n\n\n\n<li>Clarifier le\u00a0contexte,\u00a0l\u2019usage, le\u00a0responsable\u00a0et la date\u00a0ou\u00a0condition\u00a0de revue.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de\u00a0publier\u00a0des notes non\u00a0valid\u00e9es\u00a0comme\u00a0r\u00e9f\u00e9rences.\u00a0<\/li>\n\n\n\n<li>Faire le lien avec les articles de\u00a0connaissance, FAQ, notes de\u00a0d\u00e9cision\u00a0et base de\u00a0connaissances.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9server\u00a0une\u00a0logique\u00a0PME :\u00a0utile,\u00a0proportionn\u00e9e,\u00a0maintenable.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Construire\u00a0un\u00a0syst\u00e8me\u00a0personnel de\u00a0connaissance\u00a0\u2013\u00a0trouver,\u00a0apprendre, structurer,\u00a0retrouver\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Construire\u00a0un\u00a0syst\u00e8me\u00a0personnel simple pour\u00a0trouver\u00a0des\u00a0contenus\u00a0utiles,\u00a0organiser\u00a0son\u00a0apprentissage, structurer\u00a0ses\u00a0sources et\u00a0connaissances,\u00a0retrouver\u00a0l\u2019information\u00a0et transformer\u00a0progressivement\u00a0ce\u00a0qui est\u00a0appris\u00a0en\u00a0\u00e9l\u00e9ments\u00a0r\u00e9utilisables.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO018<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMLEA003\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0un\u00a0syst\u00e8me\u00a0personnel de\u00a0connaissance.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un\u00a0syst\u00e8me\u00a0personnel de\u00a0connaissance\u00a0d\u2019une\u00a0autoformation\u00a0ponctuelle.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0composants\u00a0essentiels\u00a0: sources, notes, questions, actions, blocs de savoir,\u00a0livrables, revue.\u00a0<\/li>\n\n\n\n<li>Organiser\u00a0ses\u00a0sources de mani\u00e8re simple et\u00a0retrouvable.\u00a0<\/li>\n\n\n\n<li>Transformer\u00a0une\u00a0ressource\u00a0trouv\u00e9e\u00a0en\u00a0note utile.\u00a0<\/li>\n\n\n\n<li>Transformer\u00a0une\u00a0note\u00a0en\u00a0bloc de savoir\u00a0r\u00e9utilisable.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0apprentissage, action et\u00a0livrable.\u00a0<\/li>\n\n\n\n<li>Mettre\u00a0en\u00a0place\u00a0une\u00a0revue\u00a0r\u00e9guli\u00e8re\u00a0l\u00e9g\u00e8re.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0l\u2019accumulation\u00a0de notes, liens et\u00a0fichiers\u00a0non\u00a0retrouvables.\u00a0<\/li>\n\n\n\n<li>Appliquer des\u00a0r\u00e8gles\u00a0simples de\u00a0nommage,\u00a0statut\u00a0et\u00a0rangement\u00a0personnel.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Onboarding &amp;\u00a0transfert\u00a0de savoir (processus PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Structurer le\u00a0transfert\u00a0de\u00a0connaissances\u00a0:\u00a0parcours\u00a0d\u2019onboarding, points\u00a0cl\u00e9s,\u00a0r\u00f4les\u00a0(mentor\/r\u00e9f\u00e9rent), supports\u00a0minimaux.\u00a0R\u00e9duire\u00a0la\u00a0d\u00e9pendance\u00a0\u00e0\u00a0une\u00a0seule\u00a0personne.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO006<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001 + MODADMLEA001\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0l\u2019onboarding\u00a0est un\u00a0sujet\u00a0de Knowledge Management.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0savoirs\u00a0critiques \u00e0\u00a0transmettre\u00a0lors\u00a0d\u2019une\u00a0arriv\u00e9e\u00a0ou\u00a0d\u2019un changement de\u00a0r\u00f4le.\u00a0<\/li>\n\n\n\n<li>Structurer un\u00a0parcours\u00a0d\u2019onboarding\u00a0simple,\u00a0progressif\u00a0et\u00a0r\u00e9aliste.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0le\u00a0r\u00f4le\u00a0du\u00a0r\u00e9f\u00e9rent, du mentor\u00a0ou\u00a0de la\u00a0personne\u00a0ressource.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0des supports\u00a0minimaux\u00a0utiles\u00a0: checklist, FAQ, fiche pratique,\u00a0exemples, liens de\u00a0r\u00e9f\u00e9rence.\u00a0<\/li>\n\n\n\n<li>Organiser\u00a0les questions\u00a0fr\u00e9quentes\u00a0et les points de validation.\u00a0<\/li>\n\n\n\n<li>R\u00e9duire\u00a0la\u00a0d\u00e9pendance\u00a0\u00e0\u00a0une\u00a0seule\u00a0personne.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0transfert\u00a0de savoir, formation,\u00a0accompagnement\u00a0et plan de mont\u00e9e\u00a0en\u00a0comp\u00e9tences.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0une\u00a0revue simple du\u00a0parcours\u00a0et des supports\u00a0d\u2019onboarding.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Transfert\u00a0de\u00a0connaissances\u00a0lors\u00a0d\u2019un changement de\u00a0r\u00f4le\u00a0ou\u00a0d\u2019une\u00a0absence\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00e9curiser\u00a0les\u00a0connaissances\u00a0critiques\u00a0lors\u00a0d\u2019un changement de\u00a0r\u00f4le, d\u2019un\u00a0d\u00e9part\u00a0ou\u00a0d\u2019une\u00a0absence. Identifier le savoir\u00a0cl\u00e9\u00a0et\u00a0organiser\u00a0une\u00a0transmission simple et\u00a0r\u00e9aliste.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO016<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001 + MODADMROR001 + MODADMKNO006\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0le\u00a0transfert\u00a0de\u00a0connaissances\u00a0est un\u00a0enjeu\u00a0de\u00a0continuit\u00e9.\u00a0<\/li>\n\n\n\n<li>Identifier les situations \u00e0\u00a0risque\u00a0:\u00a0d\u00e9part, absence, changement de\u00a0r\u00f4le,\u00a0remplacement\u00a0temporaire,\u00a0d\u00e9pendance\u00a0critique.\u00a0<\/li>\n\n\n\n<li>Rep\u00e9rer\u00a0les\u00a0savoirs\u00a0critiques\u00a0d\u00e9tenus\u00a0par\u00a0une\u00a0personne\u00a0ou\u00a0un petit\u00a0groupe.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0savoir critique,\u00a0t\u00e2che\u00a0courante, information accessible et\u00a0comp\u00e9tence\u00a0\u00e0\u00a0d\u00e9velopper.\u00a0<\/li>\n\n\n\n<li>Organiser\u00a0une\u00a0passation\u00a0simple et\u00a0r\u00e9aliste.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0un\u00a0relais\u00a0ou\u00a0un\u00a0rempla\u00e7ant\u00a0op\u00e9rationnel.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0les supports\u00a0minimaux\u00a0n\u00e9cessaires\u00a0: checklist, fiche de\u00a0passation,\u00a0liste\u00a0d\u2019acc\u00e8s, FAQ, points\u00a0d\u2019escalade.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9voir\u00a0une\u00a0revue apr\u00e8s\u00a0transfert\u00a0pour\u00a0v\u00e9rifier\u00a0ce\u00a0qui manque.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les\u00a0passations\u00a0trop longues, trop\u00a0orales\u00a0ou\u00a0trop\u00a0tardives.\u00a0<\/li>\n\n\n\n<li>R\u00e9duire\u00a0la\u00a0d\u00e9pendance\u00a0critique \u00e0\u00a0une\u00a0seule\u00a0personne.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pilotage &amp;\u00a0conformit\u00e9\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Gouvernance\u00a0KM l\u00e9g\u00e8re\u00a0(architecture de la base de\u00a0connaissances )\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0minimales\u00a0pour\u00a0maintenir\u00a0une\u00a0base de\u00a0connaissance\u00a0:\u00a0p\u00e9rim\u00e8tre,\u00a0responsables, formats, revue,\u00a0archivage\u00a0et suppression des\u00a0contenus\u00a0obsol\u00e8tes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO015\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0une\u00a0base de\u00a0connaissances\u00a0a\u00a0besoin\u00a0d\u2019une\u00a0gouvernance\u00a0l\u00e9g\u00e8re.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0le\u00a0p\u00e9rim\u00e8tre\u00a0d\u2019une\u00a0base de\u00a0connaissances.\u00a0<\/li>\n\n\n\n<li>Clarifier les\u00a0responsabilit\u00e9s\u00a0minimales\u00a0:\u00a0responsable\u00a0de base,\u00a0r\u00e9f\u00e9rents,\u00a0contributeurs,\u00a0utilisateurs.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0les formats\u00a0accept\u00e9s\u00a0dans la\u00a0base :\u00a0articles, FAQ, notes de\u00a0d\u00e9cision, checklists, guides courts,\u00a0exemples.\u00a0<\/li>\n\n\n\n<li>Mettre\u00a0en\u00a0place\u00a0une\u00a0r\u00e8gle\u00a0simple de revue des\u00a0contenus.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0mise \u00e0 jour,\u00a0archivage, suppression et conservation\u00a0temporaire.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0contenus\u00a0obsol\u00e8tes,\u00a0doublons, non\u00a0maintenus\u00a0ou\u00a0mal\u00a0plac\u00e9s.\u00a0<\/li>\n\n\n\n<li>Construire\u00a0une\u00a0r\u00e8gle\u00a0minimale\u00a0de\u00a0maintien\u00a0de la base.\u00a0<\/li>\n\n\n\n<li>Diff\u00e9rencier\u00a0la\u00a0gouvernance\u00a0de la base de\u00a0connaissances\u00a0de la\u00a0gouvernance\u00a0KM\u00a0globale.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0la transformation de la base\u00a0en\u00a0\u201ccimeti\u00e8re\u00a0de documents\u201d.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Gouvernance\u00a0KM\u00a0l\u00e9g\u00e8re\u00a0(r\u00f4les, validation, mise \u00e0 jour)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0une\u00a0gouvernance\u00a0pragmatique\u00a0:\u00a0r\u00f4les,\u00a0r\u00e8gles\u00a0de validation, cadence de revue,\u00a0responsabilit\u00e9\u00a0de mise \u00e0 jour.\u00a0\u00c9viter\u00a0le \u201ccimeti\u00e8re\u00a0de documents\u201d.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO008\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO004<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0le Knowledge Management\u00a0n\u00e9cessite\u00a0une\u00a0gouvernance\u00a0l\u00e9g\u00e8re.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0risques\u00a0d\u2019un KM sans\u00a0gouvernance\u00a0:\u00a0contenus\u00a0obsol\u00e8tes,\u00a0responsabilit\u00e9s\u00a0floues,\u00a0doublons,\u00a0cimeti\u00e8re\u00a0de documents.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0les\u00a0r\u00f4les\u00a0minimaux\u00a0d\u2019un\u00a0dispositif\u00a0KM :\u00a0sponsor,\u00a0responsable\u00a0KM,\u00a0r\u00e9f\u00e9rents,\u00a0contributeurs,\u00a0utilisateurs.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0une\u00a0r\u00e8gle\u00a0simple de validation\u00a0proportionn\u00e9e\u00a0au\u00a0risque\u00a0et \u00e0\u00a0l\u2019usage.\u00a0<\/li>\n\n\n\n<li>Mettre\u00a0en\u00a0place\u00a0une\u00a0cadence de revue\u00a0r\u00e9aliste.\u00a0<\/li>\n\n\n\n<li>Clarifier la\u00a0responsabilit\u00e9\u00a0de mise \u00e0 jour.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0gouvernance\u00a0KM\u00a0globale\u00a0et\u00a0gouvernance\u00a0d\u2019une\u00a0base de\u00a0connaissances.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0la\u00a0gouvernance\u00a0KM aux\u00a0principes\u00a0MVG :\u00a0utile,\u00a0l\u00e9g\u00e8re,\u00a0maintenable.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0un\u00a0canevas\u00a0de\u00a0gouvernance\u00a0KM simple pour\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0la sur-gouvernance\u00a0et la documentation non\u00a0maintenue.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">R\u00e9tention\u00a0&amp;\u00a0archivage\u00a0du savoir\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0quoi conserver, sous quelle\u00a0forme,\u00a0combien\u00a0de temps et\u00a0quand\u00a0archiver\u00a0ou\u00a0supprimer\u00a0un savoir,\u00a0en\u00a0clarifiant\u00a0le lien entre KM et DMS.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO010\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO002 + MODADMDMS001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0la\u00a0diff\u00e9rence\u00a0entre savoir\u00a0actif, savoir\u00a0archiv\u00e9, savoir\u00a0obsol\u00e8te\u00a0et savoir\u00a0supprim\u00e9.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0contenus\u00a0de savoir qui\u00a0doivent\u00a0rester\u00a0actifs.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0contenus\u00a0\u00e0 archiver pour\u00a0m\u00e9moire\u00a0ou\u00a0tra\u00e7abilit\u00e9\u00a0l\u00e9g\u00e8re.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0contenus\u00a0\u00e0\u00a0supprimer\u00a0ou\u00a0retirer\u00a0de\u00a0l\u2019usage\u00a0actif.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0une\u00a0forme\u00a0de conservation\u00a0adapt\u00e9e\u00a0: article, FAQ, note de\u00a0d\u00e9cision, lien vers document\u00a0officiel, archive de savoir.\u00a0<\/li>\n\n\n\n<li>Clarifier le lien entre KM et DMS.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de transformer le module\u00a0en\u00a0archivage\u00a0l\u00e9gal\u00a0ou\u00a0documentaire\u00a0d\u00e9taill\u00e9.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0une\u00a0r\u00e8gle\u00a0simple de\u00a0r\u00e9tention\u00a0du savoir\u00a0adapt\u00e9e\u00a0\u00e0\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Appliquer\u00a0une\u00a0d\u00e9cision\u00a0pratique :\u00a0maintenir, archiver,\u00a0supprimer\u00a0ou\u00a0transf\u00e9rer\u00a0vers DMS.\u00a0<\/li>\n\n\n\n<li>R\u00e9duire\u00a0les\u00a0risques\u00a0li\u00e9s\u00a0aux\u00a0connaissances\u00a0anciennes,\u00a0contradictoires\u00a0ou\u00a0non\u00a0maintenues.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimisation\u00a0\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Mesurer\u00a0et\u00a0am\u00e9liorer\u00a0le Knowledge Management (usage &amp;\u00a0qualit\u00e9)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir\u00a0des\u00a0indicateurs\u00a0simples :\u00a0usage, satisfaction, couverture,\u00a0qualit\u00e9, obsolescence.\u00a0Mettre\u00a0en\u00a0place\u00a0une\u00a0boucle\u00a0d\u2019am\u00e9lioration\u00a0continue\u00a0proportionn\u00e9e\u00a0PME.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO009\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO008<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0le Knowledge Management doit\u00a0\u00eatre\u00a0mesur\u00e9\u00a0de mani\u00e8re\u00a0l\u00e9g\u00e8re.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0mesure\u00a0utile et reporting\u00a0lourd.\u00a0<\/li>\n\n\n\n<li>Identifier des\u00a0indicateurs\u00a0simples de\u00a0KM :\u00a0usage, satisfaction, couverture,\u00a0qualit\u00e9, obsolescence.\u00a0<\/li>\n\n\n\n<li>Choisir\u00a0quelques\u00a0indicateurs\u00a0adapt\u00e9s\u00a0\u00e0\u00a0une\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Interpr\u00e9ter\u00a0les\u00a0indicateurs\u00a0sans sur-analyse.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0les\u00a0indicateurs\u00a0\u00e0 des actions\u00a0d\u2019am\u00e9lioration.\u00a0<\/li>\n\n\n\n<li>Mettre\u00a0en\u00a0place\u00a0une\u00a0boucle\u00a0d\u2019am\u00e9lioration\u00a0continue\u00a0proportionn\u00e9e.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les\u00a0indicateurs\u00a0qui ne\u00a0changent\u00a0aucune\u00a0d\u00e9cision.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Capitaliser\u00a0les\u00a0connaissances\u00a0projet\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Transformer les\u00a0apprentissages\u00a0d\u2019un\u00a0projet\u00a0en\u00a0savoir\u00a0r\u00e9utilisable\u00a0:\u00a0le\u00e7ons\u00a0apprises,\u00a0d\u00e9cisions,\u00a0mod\u00e8les,\u00a0pi\u00e8ges\u00a0et\u00a0recommandations.\u00a0\u00c9viter\u00a0les rapports longs peu\u00a0utilis\u00e9s.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO014<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMPRJ006\u00a0ou\u00a0MODADMKNO001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0pourquoi\u00a0un\u00a0projet\u00a0produit\u00a0du savoir\u00a0r\u00e9utilisable.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un rapport REX long\u00a0d\u2019une\u00a0capitalisation\u00a0utile.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0apprentissages\u00a0projet\u00a0\u00e0\u00a0conserver :\u00a0le\u00e7ons,\u00a0d\u00e9cisions,\u00a0mod\u00e8les,\u00a0pi\u00e8ges,\u00a0recommandations.\u00a0<\/li>\n\n\n\n<li>Transformer un\u00a0apprentissage\u00a0projet\u00a0en\u00a0\u00e9l\u00e9ment\u00a0de\u00a0connaissance\u00a0court.\u00a0<\/li>\n\n\n\n<li>S\u00e9lectionner\u00a0ce\u00a0qui m\u00e9rite d\u2019\u00eatre\u00a0capitalis\u00e9.\u00a0<\/li>\n\n\n\n<li>Produire\u00a0une\u00a0fiche de\u00a0capitalisation\u00a0projet\u00a0simple.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0les\u00a0connaissances\u00a0projet\u00a0\u00e0\u00a0une\u00a0base de\u00a0connaissances\u00a0ou\u00a0\u00e0 des supports\u00a0existants.\u00a0<\/li>\n\n\n\n<li>Clarifier\u00a0ce\u00a0qui\u00a0reste\u00a0dans le\u00a0projet\u00a0et\u00a0ce\u00a0qui\u00a0devient\u00a0savoir transversal.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de\u00a0cr\u00e9er\u00a0un document long peu\u00a0utilis\u00e9.\u00a0<\/li>\n\n\n\n<li>Pr\u00e9parer\u00a0la\u00a0r\u00e9utilisation\u00a0dans de\u00a0futurs\u00a0projets, onboarding,\u00a0m\u00e9thodes\u00a0internes\u00a0ou\u00a0mod\u00e8les.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Approfondissement\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Communities of Practice &amp; r\u00e9seaux de savoir (PME)\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9er\u00a0et\u00a0animer\u00a0des r\u00e9seaux de savoir\u00a0en\u00a0PME :\u00a0objectifs,\u00a0r\u00e8gles\u00a0simples,\u00a0r\u00f4les, animation\u00a0l\u00e9g\u00e8re\u00a0et\u00a0capitalisation\u00a0des\u00a0\u00e9changes. Transformer les\u00a0\u00e9changes\u00a0entre pairs\u00a0en\u00a0traces\u00a0utiles\u00a0et\u00a0r\u00e9utilisables, sans\u00a0cr\u00e9er\u00a0une\u00a0r\u00e9union\u00a0suppl\u00e9mentaire.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO007\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative\u00a0: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0qu\u2019est\u00a0une\u00a0communaut\u00e9\u00a0de pratique\u00a0ou\u00a0un r\u00e9seau de savoir\u00a0en\u00a0contexte\u00a0PME.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0un r\u00e9seau de savoir d\u2019un simple\u00a0groupe\u00a0de discussion.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0l\u2019objectif\u00a0d\u2019un r\u00e9seau de savoir.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0r\u00f4les\u00a0minimaux\u00a0n\u00e9cessaires\u00a0: sponsor\u00a0l\u00e9ger, animateur,\u00a0r\u00e9f\u00e9rents, participants,\u00a0contributeurs.\u00a0<\/li>\n\n\n\n<li>Concevoir\u00a0une\u00a0animation\u00a0l\u00e9g\u00e8re\u00a0et\u00a0r\u00e9aliste.\u00a0<\/li>\n\n\n\n<li>Transformer les\u00a0\u00e9changes\u00a0en\u00a0traces\u00a0utiles\u00a0: FAQ, note de\u00a0d\u00e9cision, checklist,\u00a0exemple,\u00a0recommandation.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0des\u00a0crit\u00e8res\u00a0simples de\u00a0maintien\u00a0du r\u00e9seau.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0de\u00a0cr\u00e9er\u00a0une\u00a0r\u00e9union\u00a0suppl\u00e9mentaire\u00a0sans\u00a0valeur.\u00a0<\/li>\n\n\n\n<li>Relier\u00a0le r\u00e9seau de savoir \u00e0 la base de\u00a0connaissances, aux templates KM\u00a0ou\u00a0aux notes\u00a0utiles.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Futur\u00a0&amp; innovation\u00a0<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Knowledge Management &amp; IA \u2013 exploiter\u00a0une\u00a0base de\u00a0connaissances\u00a0avec prudence\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Utiliser\u00a0l\u2019IA\u00a0pour exploiter\u00a0une\u00a0base de\u00a0connaissances\u00a0existante\u00a0: recherche,\u00a0synth\u00e8se, orientation vers les\u00a0bonnes\u00a0sources et aide \u00e0 la FAQ interne.\u00a0D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0simples de\u00a0qualit\u00e9, s\u00e9curit\u00e9,\u00a0limites\u00a0et validation humaine\u00a0afin\u00a0d\u2019\u00e9viter\u00a0les\u00a0r\u00e9ponses\u00a0non\u00a0v\u00e9rifi\u00e9es.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODADMKNO019\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODADMKNO004 + MODTECAIR001\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer\u00a0ce\u00a0que\u00a0signifie\u00a0exploiter\u00a0une\u00a0base de\u00a0connaissances\u00a0existante\u00a0avec\u00a0l\u2019IA.\u00a0<\/li>\n\n\n\n<li>Identifier les usages\u00a0pertinents\u00a0: recherche,\u00a0synth\u00e8se, orientation vers sources, aide \u00e0 la FAQ interne.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0l\u2019exploitation\u00a0d\u2019une\u00a0base KM par\u00a0l\u2019IA\u00a0d\u2019un module\u00a0d\u2019apprentissage\u00a0avec\u00a0l\u2019IA.\u00a0<\/li>\n\n\n\n<li>Distinguer\u00a0l\u2019exploitation\u00a0d\u2019une\u00a0base KM par\u00a0l\u2019IA\u00a0du prompt engineering.\u00a0<\/li>\n\n\n\n<li>Identifier les conditions\u00a0pr\u00e9alables\u00a0: base\u00a0existante,\u00a0structur\u00e9e,\u00a0maintenue, sources\u00a0identifiables.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0simples de\u00a0qualit\u00e9.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0simples de s\u00e9curit\u00e9.\u00a0<\/li>\n\n\n\n<li>Identifier les\u00a0limites\u00a0des\u00a0r\u00e9ponses\u00a0IA.\u00a0<\/li>\n\n\n\n<li>Mettre\u00a0en\u00a0place\u00a0une\u00a0validation humaine\u00a0proportionn\u00e9e.\u00a0<\/li>\n\n\n\n<li>\u00c9viter\u00a0les\u00a0r\u00e9ponses\u00a0non\u00a0v\u00e9rifi\u00e9es\u00a0ou\u00a0d\u00e9tach\u00e9es\u00a0des sources.\u00a0<\/li>\n\n\n\n<li>Orienter\u00a0l\u2019utilisateur\u00a0vers les\u00a0bonnes\u00a0sources\u00a0plut\u00f4t\u00a0que\u00a0produire\u00a0une\u00a0r\u00e9ponse\u00a0\u201cmagique\u201d.\u00a0<\/li>\n\n\n\n<li>D\u00e9finir\u00a0ce\u00a0qui doit\u00a0rester\u00a0hors\u00a0p\u00e9rim\u00e8tre\u00a0:\u00a0d\u00e9cision\u00a0critique,\u00a0conformit\u00e9\u00a0juridique, donn\u00e9es\u00a0sensibles,\u00a0automatisation\u00a0non contr\u00f4l\u00e9e.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background wp-element-button\" href=\"https:\/\/www.enders.lu\/?page_id=308\" style=\"border-width:5px\">Retour vers inventaire structur\u00e9 des modules<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9server\u00a0et\u00a0transmettre\u00a0le savoir de\u00a0l\u2019entreprise\u202f:\u00a0capitaliser\u00a0l\u2019exp\u00e9rience, structurer les\u00a0connaissances\u00a0et\u00a0faciliter\u00a0l\u2019int\u00e9gration\u00a0des nouveaux\u00a0collaborateurs. Fondamentaux Knowledge Management \u2013\u00a0fondamentaux\u00a0(PME)\u00a0 Comprendre\u00a0le knowledge management\u00a0en\u00a0PME :\u00a0objectifs,\u00a0b\u00e9n\u00e9fices,\u00a0vocabulaire\u00a0simple et principes de base. Savoir\u00a0distinguer\u00a0documents, donn\u00e9es et\u00a0connaissances.\u00a0 MODCODE: MODADMKNO001\u00a0 Dur\u00e9e indicative\u00a0: 1,5 heures Pr\u00e9-requis : Aucun \u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp; Cycle de vie des\u00a0connaissances\u00a0(cr\u00e9ation\u00a0\u2192\u00a0capitalisation\u00a0\u2192 mise \u00e0 jour)\u00a0 Comprendre\u00a0comment\u00a0une\u00a0connaissance\u00a0na\u00eet, est\u00a0capt\u00e9e,\u00a0valid\u00e9e,\u00a0diffus\u00e9e, mise \u00e0 jour\u00a0puis\u00a0archiv\u00e9e.\u00a0D\u00e9finir\u00a0des\u00a0r\u00e8gles\u00a0simples pour\u00a0\u00e9viter\u00a0l\u2019obsolescence.\u00a0 MODCODE: MODADMKNO002\u00a0 Dur\u00e9e indicative\u00a0: 1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-305","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=305"}],"version-history":[{"count":2,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions"}],"predecessor-version":[{"id":311,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/305\/revisions\/311"}],"wp:attachment":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}