{"id":153,"date":"2026-05-23T10:13:05","date_gmt":"2026-05-23T10:13:05","guid":{"rendered":"https:\/\/www.enders.lu\/?page_id=153"},"modified":"2026-05-25T20:44:39","modified_gmt":"2026-05-25T20:44:39","slug":"modules-politiques-regles-internes-pol","status":"publish","type":"page","link":"https:\/\/www.enders.lu\/?page_id=153","title":{"rendered":"Modules &#8211; Politiques &amp;\u00a0r\u00e8gles\u00a0internes (POL)\u00a0"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">D\u00e9finir&nbsp;uniquement&nbsp;les&nbsp;r\u00e8gles&nbsp;r\u00e9ellement&nbsp;utiles, sous&nbsp;une&nbsp;forme&nbsp;simple,&nbsp;compr\u00e9hensible&nbsp;et applicable.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Fondamentaux<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Politiques &amp;&nbsp;r\u00e8gles&nbsp;internes \u2013&nbsp;fondamentaux&nbsp;(PME)&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre&nbsp;le&nbsp;r\u00f4le&nbsp;des&nbsp;r\u00e8gles&nbsp;internes&nbsp;en&nbsp;PME :&nbsp;clarifier,&nbsp;prot\u00e9ger,&nbsp;acc\u00e9l\u00e9rer&nbsp;les&nbsp;d\u00e9cisions&nbsp;et&nbsp;\u00e9viter&nbsp;les&nbsp;conflits.&nbsp;Distinguer&nbsp;r\u00e8gle,&nbsp;proc\u00e9dure,&nbsp;recommandation&nbsp;et \u201cbon&nbsp;sens\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1 heure<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : Aucun<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;\u00e0 quoi&nbsp;servent&nbsp;les&nbsp;r\u00e8gles&nbsp;internes dans&nbsp;une&nbsp;PME.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;une&nbsp;r\u00e8gle,&nbsp;une&nbsp;politique interne,&nbsp;une&nbsp;proc\u00e9dure,&nbsp;une&nbsp;recommandation&nbsp;et&nbsp;une&nbsp;bonne pratique.&nbsp;<\/li>\n\n\n\n<li>Identifier les situations&nbsp;o\u00f9&nbsp;une&nbsp;r\u00e8gle&nbsp;est utile.&nbsp;<\/li>\n\n\n\n<li>Reconna\u00eetre&nbsp;les&nbsp;signes&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;inutile, trop&nbsp;lourde&nbsp;ou&nbsp;non&nbsp;appliqu\u00e9e.&nbsp;<\/li>\n\n\n\n<li>Comprendre&nbsp;le lien entre&nbsp;r\u00e8gles&nbsp;internes,&nbsp;d\u00e9cisions,&nbsp;responsabilit\u00e9s&nbsp;et&nbsp;coh\u00e9rence.&nbsp;<\/li>\n\n\n\n<li>Expliquer&nbsp;pourquoi&nbsp;une&nbsp;r\u00e8gle&nbsp;doit&nbsp;\u00eatre&nbsp;simple,&nbsp;lisible&nbsp;et applicable.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;risques&nbsp;li\u00e9s&nbsp;aux&nbsp;r\u00e8gles&nbsp;implicites&nbsp;ou&nbsp;interpr\u00e9t\u00e9es&nbsp;diff\u00e9remment.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9parer&nbsp;les modules&nbsp;suivants&nbsp;sur la&nbsp;r\u00e9daction, le catalogue, les exceptions, la mise \u00e0 jour et&nbsp;l\u2019adoption&nbsp;des&nbsp;r\u00e8gles.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mise en \u0153uvre<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">\u00c9crire&nbsp;une&nbsp;r\u00e8gle&nbsp;simple et applicable (1 page max)&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Transformer un&nbsp;besoin&nbsp;en&nbsp;r\u00e8gle&nbsp;claire&nbsp;:&nbsp;objectif,&nbsp;p\u00e9rim\u00e8tre,&nbsp;r\u00e8gles&nbsp;\u201cdo \/ don\u2019t\u201d,&nbsp;exemples,&nbsp;responsabilit\u00e9s&nbsp;et exceptions.&nbsp;Produire&nbsp;une&nbsp;r\u00e8gle&nbsp;comprise et&nbsp;appliqu\u00e9e.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL002&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifier le&nbsp;besoin&nbsp;r\u00e9el&nbsp;derri\u00e8re&nbsp;une&nbsp;r\u00e8gle&nbsp;\u00e0&nbsp;\u00e9crire.&nbsp;<\/li>\n\n\n\n<li>V\u00e9rifier&nbsp;si&nbsp;une&nbsp;r\u00e8gle&nbsp;est&nbsp;n\u00e9cessaire&nbsp;ou&nbsp;si&nbsp;une&nbsp;simple clarification&nbsp;suffit.&nbsp;<\/li>\n\n\n\n<li>Formuler&nbsp;l\u2019objectif&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;en&nbsp;langage&nbsp;simple.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;le&nbsp;p\u00e9rim\u00e8tre&nbsp;d\u2019application&nbsp;: qui est&nbsp;concern\u00e9, dans&nbsp;quel&nbsp;cas, avec&nbsp;quelles&nbsp;limites.&nbsp;<\/li>\n\n\n\n<li>R\u00e9diger&nbsp;des&nbsp;r\u00e8gles&nbsp;\u201c\u00e0 faire \/ \u00e0&nbsp;\u00e9viter\u201d de mani\u00e8re&nbsp;compr\u00e9hensible.&nbsp;<\/li>\n\n\n\n<li>Ajouter&nbsp;des&nbsp;exemples&nbsp;concrets&nbsp;pour&nbsp;faciliter&nbsp;l\u2019application.&nbsp;<\/li>\n\n\n\n<li>Clarifier les&nbsp;responsabilit\u00e9s&nbsp;li\u00e9es&nbsp;\u00e0 la&nbsp;r\u00e8gle&nbsp;: propri\u00e9taire,&nbsp;valideur,&nbsp;personnes&nbsp;concern\u00e9es.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9voir&nbsp;les exceptions possibles sans&nbsp;ouvrir&nbsp;la&nbsp;porte&nbsp;au&nbsp;contournement&nbsp;permanent.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;une&nbsp;r\u00e8gle&nbsp;interne&nbsp;courte, applicable et&nbsp;maintenable&nbsp;en&nbsp;une&nbsp;page maximum.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Catalogue de&nbsp;r\u00e8gles&nbsp;\u2013 structure,&nbsp;classement&nbsp;et&nbsp;lisibilit\u00e9&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Structurer un petit catalogue de&nbsp;r\u00e8gles&nbsp;:&nbsp;cat\u00e9gories,&nbsp;nommage, version,&nbsp;responsable, date de revue. Garder les&nbsp;r\u00e8gles&nbsp;trouvables&nbsp;et&nbsp;compr\u00e9hensibles&nbsp;sans \u201cusine&nbsp;\u00e0&nbsp;gaz\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL003&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;pourquoi&nbsp;un catalogue de&nbsp;r\u00e8gles&nbsp;devient&nbsp;utile dans&nbsp;une&nbsp;PME.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;une&nbsp;r\u00e8gle&nbsp;isol\u00e9e&nbsp;d\u2019un ensemble de&nbsp;r\u00e8gles&nbsp;\u00e0&nbsp;organiser.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;cat\u00e9gories&nbsp;simples&nbsp;utiles&nbsp;pour classer les&nbsp;r\u00e8gles.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;une&nbsp;convention de&nbsp;nommage&nbsp;compr\u00e9hensible.&nbsp;<\/li>\n\n\n\n<li>Rep\u00e9rer&nbsp;les&nbsp;informations&nbsp;minimales&nbsp;\u00e0&nbsp;associer&nbsp;\u00e0&nbsp;chaque&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Clarifier le&nbsp;responsable, la version et la date de revue&nbsp;d\u2019une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Construire&nbsp;une&nbsp;structure&nbsp;l\u00e9g\u00e8re&nbsp;de catalogue, sans&nbsp;outil&nbsp;impos\u00e9.&nbsp;<\/li>\n\n\n\n<li>\u00c9viter&nbsp;les&nbsp;doublons,&nbsp;anciennes&nbsp;versions et&nbsp;r\u00e8gles&nbsp;introuvables.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9parer&nbsp;la maintenance des&nbsp;r\u00e8gles&nbsp;dans le temps.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Charte&nbsp;de collaboration (pratiques&nbsp;digitales&nbsp;&amp; communication)&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finir&nbsp;des&nbsp;r\u00e8gles&nbsp;de collaboration&nbsp;simples :&nbsp;canaux, partage,&nbsp;r\u00e9ponses,&nbsp;r\u00e9unions,&nbsp;d\u00e9cisions&nbsp;et&nbsp;suivi.&nbsp;R\u00e9duire&nbsp;le bruit, augmenter la&nbsp;clart\u00e9&nbsp;et la&nbsp;continuit\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL004<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL002&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;le&nbsp;r\u00f4le&nbsp;d\u2019une&nbsp;charte&nbsp;de collaboration dans&nbsp;une&nbsp;PME.&nbsp;<\/li>\n\n\n\n<li>Identifier les irritants&nbsp;fr\u00e9quents&nbsp;li\u00e9s&nbsp;aux&nbsp;canaux, messages,&nbsp;r\u00e9unions,&nbsp;d\u00e9cisions&nbsp;et&nbsp;suivis.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;une&nbsp;charte&nbsp;de collaboration&nbsp;d\u2019une&nbsp;formation&nbsp;compl\u00e8te&nbsp;\u00e0 la collaboration&nbsp;digitale.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;des&nbsp;r\u00e8gles&nbsp;simples pour&nbsp;choisir&nbsp;le bon canal&nbsp;selon&nbsp;le type&nbsp;d\u2019information.&nbsp;<\/li>\n\n\n\n<li>Clarifier les&nbsp;r\u00e8gles&nbsp;de&nbsp;r\u00e9ponse, de&nbsp;disponibilit\u00e9,&nbsp;d\u2019urgence&nbsp;et&nbsp;d\u2019escalade.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;des&nbsp;r\u00e8gles&nbsp;de partage&nbsp;d\u2019information&nbsp;et de documents sans&nbsp;d\u00e9pendre&nbsp;d\u2019un&nbsp;outil.&nbsp;<\/li>\n\n\n\n<li>Clarifier comment&nbsp;une&nbsp;d\u00e9cision&nbsp;doit&nbsp;\u00eatre&nbsp;formul\u00e9e, visible et&nbsp;suivie.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;une&nbsp;charte&nbsp;courte,&nbsp;lisible&nbsp;et applicable&nbsp;en&nbsp;PME.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9parer&nbsp;la communication et&nbsp;l\u2019adoption&nbsp;de&nbsp;cette&nbsp;charte.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Charte&nbsp;DMS \/ information \u2013&nbsp;r\u00e8gles&nbsp;minimales&nbsp;(pont&nbsp;ADM\/DMS)&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9tablir&nbsp;des&nbsp;r\u00e8gles&nbsp;minimales&nbsp;pour documents et&nbsp;information :&nbsp;o\u00f9&nbsp;mettre&nbsp;quoi,&nbsp;nommage, versions, partage,&nbsp;archivage. Assurer&nbsp;une&nbsp;\u201cSingle Source of Truth\u201d&nbsp;pragmatique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL005<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL002&nbsp;+ MODADMDMS001<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;le&nbsp;r\u00f4le&nbsp;d\u2019une&nbsp;charte&nbsp;DMS \/ information dans&nbsp;une&nbsp;PME.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;une&nbsp;charte&nbsp;information&nbsp;d\u2019une&nbsp;formation&nbsp;compl\u00e8te&nbsp;DMS.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;probl\u00e8mes&nbsp;fr\u00e9quents&nbsp;li\u00e9s&nbsp;aux documents&nbsp;dispers\u00e9s,&nbsp;doublons, versions et emplacements&nbsp;flous.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;des&nbsp;r\u00e8gles&nbsp;minimales&nbsp;pour savoir&nbsp;o\u00f9&nbsp;mettre&nbsp;quoi.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;des&nbsp;r\u00e8gles&nbsp;simples de&nbsp;nommage&nbsp;et de version.&nbsp;<\/li>\n\n\n\n<li>Clarifier les&nbsp;r\u00e8gles&nbsp;de partage interne, externe et&nbsp;temporaire, sans&nbsp;entrer&nbsp;dans la s\u00e9curit\u00e9&nbsp;avanc\u00e9e.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;ce&nbsp;qui&nbsp;devient&nbsp;information de&nbsp;r\u00e9f\u00e9rence.&nbsp;<\/li>\n\n\n\n<li>Clarifier&nbsp;quand&nbsp;archiver,&nbsp;retirer&nbsp;ou&nbsp;conserver&nbsp;une&nbsp;information.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;une&nbsp;charte&nbsp;courte&nbsp;et applicable,&nbsp;orient\u00e9e&nbsp;PME et MVG.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">D\u00e9ployer&nbsp;une&nbsp;r\u00e8gle&nbsp;: communication &amp; adoption (PME)&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Faire adopter&nbsp;une&nbsp;r\u00e8gle&nbsp;: message simple,&nbsp;exemples&nbsp;concrets, rappel,&nbsp;contr\u00f4le&nbsp;proportionn\u00e9&nbsp;et feedback.&nbsp;\u00c9viter&nbsp;les&nbsp;r\u00e8gles&nbsp;\u201csur papier\u201d non&nbsp;appliqu\u00e9es.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL008<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 2 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL002 + MODGOVADO001&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;pourquoi&nbsp;une&nbsp;r\u00e8gle&nbsp;claire&nbsp;peut&nbsp;rester&nbsp;non&nbsp;appliqu\u00e9e.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;r\u00e9daction&nbsp;d\u2019une&nbsp;r\u00e8gle, communication&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;et adoption&nbsp;d\u2019une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;groupes&nbsp;concern\u00e9s&nbsp;par&nbsp;une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Formuler un message simple pour&nbsp;pr\u00e9senter&nbsp;la&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Expliquer&nbsp;la&nbsp;valeur&nbsp;concr\u00e8te de la&nbsp;r\u00e8gle&nbsp;pour les&nbsp;utilisateurs.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9parer&nbsp;des&nbsp;exemples&nbsp;\u201cbon \/&nbsp;mauvais&nbsp;usage\u201d.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;un rappel&nbsp;l\u00e9ger&nbsp;pour&nbsp;\u00e9viter&nbsp;l\u2019oubli.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;un&nbsp;contr\u00f4le&nbsp;proportionn\u00e9, non&nbsp;bureaucratique.&nbsp;<\/li>\n\n\n\n<li>Recueillir&nbsp;du feedback terrain&nbsp;pour&nbsp;ajuster&nbsp;la&nbsp;r\u00e8gle&nbsp;ou&nbsp;son&nbsp;d\u00e9ploiement.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;un&nbsp;mini-plan&nbsp;de&nbsp;d\u00e9ploiement&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;PME.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pilotage &amp;&nbsp;conformit\u00e9&nbsp;<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Gestion des exceptions \u2013&nbsp;d\u00e9rogations&nbsp;sans chaos&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mettre&nbsp;une&nbsp;r\u00e8gle&nbsp;simple pour les&nbsp;exceptions :&nbsp;qui&nbsp;valide, dur\u00e9e, conditions,&nbsp;tra\u00e7abilit\u00e9&nbsp;minimale&nbsp;et retour \u00e0 la&nbsp;normale.&nbsp;\u00c9viter&nbsp;que&nbsp;l\u2019exception&nbsp;devienne&nbsp;la&nbsp;r\u00e8gle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL006<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;ce&nbsp;qu\u2019est&nbsp;une&nbsp;exception dans le cadre&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;interne.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;exception utile,&nbsp;d\u00e9rogation,&nbsp;contournement, urgence et&nbsp;mauvaise&nbsp;pratique&nbsp;r\u00e9p\u00e9t\u00e9e.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;cas&nbsp;o\u00f9&nbsp;une&nbsp;exception&nbsp;peut&nbsp;\u00eatre&nbsp;accept\u00e9e.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;des&nbsp;crit\u00e8res&nbsp;simples pour accepter&nbsp;ou&nbsp;refuser&nbsp;une&nbsp;exception.&nbsp;<\/li>\n\n\n\n<li>Clarifier qui&nbsp;peut&nbsp;valider&nbsp;une&nbsp;exception.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;une&nbsp;dur\u00e9e,&nbsp;une&nbsp;condition de fin&nbsp;ou&nbsp;une&nbsp;date de revue.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;une&nbsp;trace&nbsp;minimale&nbsp;utile.&nbsp;<\/li>\n\n\n\n<li>Pr\u00e9voir&nbsp;le retour \u00e0 la&nbsp;r\u00e8gle&nbsp;normale.&nbsp;<\/li>\n\n\n\n<li>Rep\u00e9rer&nbsp;quand&nbsp;une&nbsp;exception&nbsp;r\u00e9p\u00e9t\u00e9e&nbsp;indique&nbsp;que&nbsp;la&nbsp;r\u00e8gle&nbsp;doit&nbsp;\u00eatre&nbsp;revue.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;une&nbsp;r\u00e8gle&nbsp;d\u2019exception&nbsp;courte&nbsp;et applicable.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimisation&nbsp;<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Versionning&nbsp;&amp; mise \u00e0 jour des&nbsp;r\u00e8gles&nbsp;\u2014 revues&nbsp;p\u00e9riodiques&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Organiser&nbsp;la vie&nbsp;d\u2019une&nbsp;r\u00e8gle&nbsp;: version,&nbsp;historique, revue&nbsp;p\u00e9riodique,&nbsp;retrait&nbsp;des&nbsp;r\u00e8gles&nbsp;inutiles. Garder un&nbsp;syst\u00e8me&nbsp;l\u00e9ger&nbsp;et vivant.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MODCODE: MODGOVPOL007<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dur\u00e9e indicative&nbsp;: 1,5 heures<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-requis : MODGOVPOL003<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expliquer&nbsp;pourquoi&nbsp;une&nbsp;r\u00e8gle&nbsp;doit&nbsp;\u00eatre&nbsp;maintenue&nbsp;dans le temps.&nbsp;<\/li>\n\n\n\n<li>Distinguer&nbsp;cr\u00e9ation, mise \u00e0 jour, version, revue,&nbsp;retrait&nbsp;et&nbsp;archivage&nbsp;d\u2019une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir&nbsp;une&nbsp;r\u00e8gle&nbsp;simple de&nbsp;versionning&nbsp;pour les&nbsp;r\u00e8gles&nbsp;internes.&nbsp;<\/li>\n\n\n\n<li>Identifier les&nbsp;informations&nbsp;minimales&nbsp;\u00e0 conserver dans&nbsp;l\u2019historique&nbsp;d\u2019une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Organiser&nbsp;une&nbsp;revue&nbsp;p\u00e9riodique&nbsp;l\u00e9g\u00e8re&nbsp;des&nbsp;r\u00e8gles.&nbsp;<\/li>\n\n\n\n<li>D\u00e9cider&nbsp;si&nbsp;une&nbsp;r\u00e8gle&nbsp;doit&nbsp;\u00eatre&nbsp;maintenue,&nbsp;simplifi\u00e9e,&nbsp;fusionn\u00e9e,&nbsp;remplac\u00e9e&nbsp;ou&nbsp;retir\u00e9e.&nbsp;<\/li>\n\n\n\n<li>Rep\u00e9rer&nbsp;les&nbsp;signaux&nbsp;d\u2019obsolescence&nbsp;d\u2019une&nbsp;r\u00e8gle.&nbsp;<\/li>\n\n\n\n<li>Utiliser&nbsp;le catalogue des&nbsp;r\u00e8gles&nbsp;comme&nbsp;base de maintenance.&nbsp;<\/li>\n\n\n\n<li>\u00c9viter&nbsp;que&nbsp;le&nbsp;syst\u00e8me&nbsp;de&nbsp;r\u00e8gles&nbsp;devienne&nbsp;lourd,&nbsp;contradictoire&nbsp;ou&nbsp;non appliqu\u00e9.&nbsp;<\/li>\n\n\n\n<li>Produire&nbsp;une&nbsp;mini-m\u00e9thode&nbsp;PME pour&nbsp;maintenir&nbsp;les&nbsp;r\u00e8gles&nbsp;vivantes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background wp-element-button\" href=\"https:\/\/www.enders.lu\/?page_id=262\" style=\"border-width:5px\">Retour vers inventaire structur\u00e9 des modules<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9finir&nbsp;uniquement&nbsp;les&nbsp;r\u00e8gles&nbsp;r\u00e9ellement&nbsp;utiles, sous&nbsp;une&nbsp;forme&nbsp;simple,&nbsp;compr\u00e9hensible&nbsp;et applicable. Fondamentaux Politiques &amp;&nbsp;r\u00e8gles&nbsp;internes \u2013&nbsp;fondamentaux&nbsp;(PME)&nbsp; Comprendre&nbsp;le&nbsp;r\u00f4le&nbsp;des&nbsp;r\u00e8gles&nbsp;internes&nbsp;en&nbsp;PME :&nbsp;clarifier,&nbsp;prot\u00e9ger,&nbsp;acc\u00e9l\u00e9rer&nbsp;les&nbsp;d\u00e9cisions&nbsp;et&nbsp;\u00e9viter&nbsp;les&nbsp;conflits.&nbsp;Distinguer&nbsp;r\u00e8gle,&nbsp;proc\u00e9dure,&nbsp;recommandation&nbsp;et \u201cbon&nbsp;sens\u201d.&nbsp; MODCODE: MODGOVPOL001&nbsp; Dur\u00e9e indicative&nbsp;: 1 heure Pr\u00e9-requis : Aucun \u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est capable&nbsp;de :&nbsp; Mise en \u0153uvre \u00c9crire&nbsp;une&nbsp;r\u00e8gle&nbsp;simple et applicable (1 page max)&nbsp; Transformer un&nbsp;besoin&nbsp;en&nbsp;r\u00e8gle&nbsp;claire&nbsp;:&nbsp;objectif,&nbsp;p\u00e9rim\u00e8tre,&nbsp;r\u00e8gles&nbsp;\u201cdo \/ don\u2019t\u201d,&nbsp;exemples,&nbsp;responsabilit\u00e9s&nbsp;et exceptions.&nbsp;Produire&nbsp;une&nbsp;r\u00e8gle&nbsp;comprise et&nbsp;appliqu\u00e9e.&nbsp; MODCODE: MODGOVPOL002&nbsp; Dur\u00e9e indicative&nbsp;: 2 heures Pr\u00e9-requis : MODGOVPOL001&nbsp; \u00c0&nbsp;l\u2019issue&nbsp;du module, le participant est [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-153","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=153"}],"version-history":[{"count":2,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/153\/revisions"}],"predecessor-version":[{"id":265,"href":"https:\/\/www.enders.lu\/index.php?rest_route=\/wp\/v2\/pages\/153\/revisions\/265"}],"wp:attachment":[{"href":"https:\/\/www.enders.lu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}